Esther Eshiet

Applied structured evaluation rubrics to assess large language model outputs for accuracy, relevance, safety, and instruction adherence, producing evidence-based rationales to improve training data quality and participating in calibration and QA processes.

Coordinated multi-city inventory processes achieving 96% regulatory compliance, managed surplus asset auctions generating €518K in six months, redesigned auction workflows to cut processing time by 30% and optimized warehouse operations to reduce monthly costs by 15%.

Labeled and annotated 1,000+ datasets for AI training, applied rule-based evaluation standards to ensure grammatical and contextual accuracy, and flagged edge cases to improve dataset reliability and model performance.

Resolved 95% of customer complaints within SLA, coordinated 50+ weekly service requests with 98% first-contact resolution, and improved customer satisfaction scores from 2.8 to 3.9 within four months while maintaining GDPR-compliant documentation.

Supported 750 returnee migrants through internship placement and professional development programs achieving a 90% placement rate, delivered employability training with 85% competency acquisition and administered monitoring tools with 4.5/5 satisfaction.

Managed fellowship operations for 26 global fellows and partners, revised the Theory of Change to improve delivery efficiency by 20%, and designed impact assessment frameworks that increased reporting quality and data visibility by 30%.

Developed impact assessment tools for renewable energy projects across 15 African countries, designed baseline surveys for field operations, compiled the first formal impact report, and supported grant proposal submissions.

Directed five employability programs serving 7,528 graduates, achieved 80% post-training placement, secured and managed $108,900 in grants with 100% reporting compliance, and expanded mentoring to 2,700 women increasing female participation by 30%.

Managed annual budgets over $250,000 to deliver youth leadership programs reaching 10,000+ beneficiaries, implemented entrepreneurship curriculum for 2,000+ youth and increased program retention by 25% over three years.

Completed a certificate program focused on in-demand IT skills in December 2025.

Completed a certificate program in data entry and inventory management in July 2023.

Grade: 93

Awarded an MA in International Development and Gender Studies (research-based) with first-class honours in June 2022.

Completed the Social Sector Management certificate program in December 2015.

Grade: Second Class Honours

Earned a Bachelor of Science in Social Work with second-class honours in December 2010.