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Marianna UserMU
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Marianna User

@mariannauser3

I run AI contributor onboarding, quality operations, and complex customer welfare escalations.

France
Message

What I'm looking for

I'm looking for remote Europe-based work where I can build scalable onboarding, quality, support, compliance, or operational systems, coordinate complex stakeholders, and improve outcomes for users and contributors.

At Alignerr (Labelbox), I ran concurrent onboarding projects for AI evaluation programmes, taking cohorts of 100+ contributors from sourcing through training, office hours, issue escalation, and sample delivery. I wrote operational guides and evaluation rubrics, calibrated golden sets, analysed LLM failure modes, and conducted roughly 200 structured candidate interviews.

Before that, I spent six years at BlaBlaCar, leading L3 welfare escalations and later managing authorization and compliance across a ten-country transport portfolio. I built workflow and tracking infrastructure, handled sensitive legal and user welfare cases, and managed two direct reports.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Paris Descartes University logoPU

Paris Descartes University

Bachelor of Science, Psychology

Bachelor in Psychology from Paris Descartes University.

Sorbonne Nouvelle Paris III logoSI

Sorbonne Nouvelle Paris III

Bachelor of Arts, Foreign Languages Applied

Bachelor in Foreign Languages Applied from Sorbonne Nouvelle Paris III.

Tech stack

Software and tools used professionally

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