Open to opportunities

Gloria Amadi

@gloriaamadi

Message

Customer Success and Operations specialist driving retention and process improvements.

France

Message

What I'm looking for

I seek a role where I can lead customer success and operations, drive CRM adoption, reduce churn, and mentor teams in a collaborative, growth-oriented company.

I am a Customer Success & Operations specialist with over nine years of experience across travel, banking, healthcare, and technology sectors, focused on reducing churn and optimizing processes. I have a strong record of managing enterprise accounts, leading cross-functional teams, and driving CRM adoption to deliver measurable outcomes.

In prior roles I acted as primary contact for hundreds of stakeholders, trained 200+ users with a 95% adoption rate, and reduced customer churn by 50% while increasing business growth by 79%. I have implemented supplier onboarding and system integrations that improved workflows and operational efficiency.

I emphasize stakeholder engagement, proactive risk mitigation, and continuous improvement; I leverage tools like Salesforce, Microsoft Dynamics, Zendesk, Freshdesk, and collaboration platforms to align customer success outcomes with business objectives and mentor teams to raise service standards.

Experience

Work history, roles, and key accomplishments

Corporate Travel Manager

Total Premier Services Nigeria Limited

Oct 2023 - Jul 2025 (1 year 9 months)

Acted as primary contact for 150+ travel stakeholders, led supplier onboarding and system integrations to improve workflows and efficiency, and monitored KPIs to inform strategic decisions and compliance.

Travel Management Salesforce Microsoft Dynamics KPIs Stakeholder Management Process Improvement

Customer Success Specialist

Moove.io

Dec 2021 - Sep 2023 (1 year 9 months)

Trained 200+ users achieving 95% adoption, implemented proactive solutions that reduced churn by 50%, and led initiatives that increased business growth by 79% while managing enterprise accounts and executive stakeholders.

Customer Success User Training Freshdesk Mailchimp Account Management

Customer Service Officer

Zenith Bank Plc

Sep 2015 - Dec 2017 (2 years 3 months)

Resolved 60+ daily customer inquiries across channels with average resolution under 2 hours, used CRM tools to manage tickets and ensure SLA compliance, and coordinated with technical teams during service incidents.

Customer Support Salesforce Microsoft Dynamics Zendesk SLA Management Ticketing

Customer Satisfaction Officer

Faithcity Hospitals Limited

Oct 2014 - Aug 2015 (10 months)

Supervised a support team and improved patient satisfaction scores by 18% within 6 months by resolving patient concerns, ensuring SLA adherence, and producing service reports to drive improvements.

Team Leadership Patient Relations SLA Data Analysis