Looking for a job

Thomas LASSOUR

@thomaslassour

Message

I drive software adoption through scalable onboarding and workflow automation.

France

Message

What I'm looking for

I’m seeking a remote Customer Success role covering EMEA markets where I can drive software adoption, lead client onboarding, improve operational workflows, and help customers become self-sufficient.

At Fiducial, I manage end-to-end onboarding and support for a nationwide e-invoicing compliance program targeting more than 100,000 business users. I’ve onboarded 500+ clients, helped achieve an 80% self-sufficiency rate after onboarding, and supported near-100% go-live readiness ahead of the compliance deadline.

I build practical automation tools that remove operational friction. My Excel tools reduced client data-file analysis from hours to under 10 minutes, delivered complete line-by-line error detection, and cut cross-department import issue resolution from days to minutes.

Previously at Mercure Hotel, I managed corporate accounts, tour operators, and VIP clients while improving front-desk operations. I created an automated reconciliation tool that reduced weekly work from 17+ hours to under two hours and eliminated verification errors.

I also design Notion business systems for coaches and consultants, including client management, onboarding, project tracking, and performance dashboards. I work professionally in French and English and enjoy helping teams adopt tools, improve processes, and deliver reliable client experiences.

Experience

Work history, roles, and key accomplishments

Current

Freelance Business Systems Consultant

Current

Self-employed

Jan 2026 - Present (7 months)

Designed operational systems for coaches and consultants using Notion, including dashboards for client management, onboarding, project tracking, and business performance.

Notion Client Management Project Tracking

Current

Customer Operations & Client Onboarding Specialist

Current

Fiducial

Dec 2025 - Present (8 months)

Managed end-to-end client onboarding and support for a nationwide e-invoicing compliance program. Onboarded 500+ clients, achieving 80% self-sufficiency and near-100% go-live ahead of deadline.

Customer Onboarding client support Excel Automation VBA Macros Training Documentation KPI Reporting

Guest Relations & Operations Coordinator

Mercure Hotel

Nov 2024 - Dec 2025 (1 year 1 month)

Coordinated front-desk operations and managed corporate accounts, tour operators, and VIP clients. Built automated reconciliation tools that reduced weekly processing time by 85% and eliminated verification errors.

Excel Automation Data Reconciliation OTA Management PMS Training

Learning & Program Development Coordinator

Groupe Alternance

Sep 2023 - Nov 2024 (1 year 2 months)

Coordinated communication and engagement across a network of 4,000+ participants. Designed workshops and operational processes to improve program adoption and stakeholder satisfaction.

Program Coordination Workshop Design Stakeholder Engagement

Project Manager

Framatome

Sep 2022 - Sep 2023 (1 year)

Supported technical training project implementation by coordinating stakeholders, monitoring KPIs, and developing Excel reporting tools for decision-making and resource planning.

Project Management Stakeholder Coordination KPI Reporting Excel reporting