Fabio Aguiar

I am a dedicated customer service professional with over 15 years of experience supporting guests in high-volume, fast-paced environments. I consistently resolve concerns with empathy while maintaining service standards and driving positive outcomes.

At Disney’s Wilderness Lodge I delivered world-class service to 80–100+ guests per shift and generated $1,500–$2,000 in sales regularly, with peaks up to $3,000. I handled transactions using Matra POS and ensured accuracy in orders, payments, and reconciliations.

I have a strong track record of mentoring and training new team members, earning 25+ guest service recognitions and receiving Disney’s Quarterly Award (2024) for outstanding performance. My technical comfort includes Matra POS, Kronos, Workday, HotSchedules, CastLife, and Google Sheets/Docs.

I seek remote customer service opportunities where I can apply my conflict resolution, upselling, and team-collaboration skills to deliver top-tier support and foster long-term customer satisfaction.