Fabio Aguiar
@fabioaguiar
Customer service professional with 15+ years delivering exceptional support and sales.
What I'm looking for
I am a dedicated customer service professional with over 15 years of experience supporting guests in high-volume, fast-paced environments. I consistently resolve concerns with empathy while maintaining service standards and driving positive outcomes.
At Disney’s Wilderness Lodge I delivered world-class service to 80–100+ guests per shift and generated $1,500–$2,000 in sales regularly, with peaks up to $3,000. I handled transactions using Matra POS and ensured accuracy in orders, payments, and reconciliations.
I have a strong track record of mentoring and training new team members, earning 25+ guest service recognitions and receiving Disney’s Quarterly Award (2024) for outstanding performance. My technical comfort includes Matra POS, Kronos, Workday, HotSchedules, CastLife, and Google Sheets/Docs.
I seek remote customer service opportunities where I can apply my conflict resolution, upselling, and team-collaboration skills to deliver top-tier support and foster long-term customer satisfaction.
Experience
Work history, roles, and key accomplishments
Bartender / Cast Member
Disney's Wilderness Lodge
Aug 2019 - Present (6 years 10 months)
Delivered world-class customer service to 80–100+ guests per shift, generated $1,500–$3,000 in sales per shift through upselling, and received 25+ guest recognitions including Disney's Quarterly Award (2024).
Education
Degrees, certifications, and relevant coursework
Fabio hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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