Daniela Gonzalez

I’m a customer service professional with 5+ years of experience, and I bring a hardworking, adaptable approach to every interaction. I’m known for strong “phone etiquette,” clear communication, and maintaining product knowledge so clients get accurate answers fast.

In my current role as a Customer Service Representative, I provided technical support for software and hardware issues via phone and Zen Desk chat. I documented support interactions in a ticketing system for future Service Now reference and used troubleshooting to resolve problems efficiently.

Before that, I developed a customer-focused foundation through roles as a Host, Front Desk Receptionist, and Trip Leader. I managed reservations and seating, trained new team members on customer service and restaurant procedures, handled check-ins/check-outs and incoming calls, and supported guest experiences through coordinated scheduling and hands-on trip leadership.