Fabián Rodríguez

Supported small-business customers by diagnosing and resolving global bank feed and integration issues, investigated systemic errors and collaborated with engineering to deliver fixes, and assessed credential/security risks to mitigate fraud and breaches.

Led translator teams and managed localisation processes across 42 languages, enforcing terminology and quality controls, coordinating with external agencies to meet SLAs and ensuring accuracy of live online content.

Translated English to Spanish content, preserving tone, style, and cultural nuance to ensure high-quality localized user-facing materials.

Tested new features and maintained data accuracy for locations and extras, collaborated with product and analysts to derive customer satisfaction insights and presented data-driven reports to stakeholders.

Managed customer complaints and refunds, negotiated compensations, and provided sales support to resolve issues and maintain customer satisfaction.

Built online presence across social channels, prepared briefs and research to support communication strategies, and developed proposals presented to senior management.

Organized press conferences, exhibitions and open days, and maintained the organisation's website content to support event promotion.

Wrote and edited news stories and features to house style, ensured accuracy and deadlines, and sourced imagery to support published content.

Produced print and online articles, conducted expert interviews, and attended academic press events to promote research outputs and networks.

PhD candidate in Communication & Culture (ongoing).

Completed Social Media & Digital Environments Expert programme in 2014.

Master's degree in Communication & Culture completed in 2012.

Bachelor's degree in Journalism completed in 2011.