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Ezequiel Balza

@ezequielbalza

Operations specialist with strong skills in customer service and management.

Venezuela
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What I'm looking for

I am looking for a role that values innovation, teamwork, and professional growth.

I am an operations specialist with a diverse background in customer service, translation, and project management. Currently, I handle operations for The Business Toolkit, LLC, where I manage customer inquiries, optimize workflows, and support marketing efforts. My experience includes working with various teams to ensure smooth communication and operational efficiency.

Previously, I served as a Spanish interpreter and translator, where I honed my skills in consecutive interpretation and subtitling. My roles have allowed me to develop a keen understanding of customer needs and the importance of clear communication. I am passionate about improving processes and delivering high-quality service to clients.

In addition to my professional experience, I have been actively involved in leadership roles within student organizations, where I coordinated events and managed teams. I am committed to continuous learning and growth, and I thrive in dynamic environments that challenge me to innovate and excel.

Experience

Work history, roles, and key accomplishments

TL
Current

Remote Operations Specialist

The Business Toolkit, LLC

May 2025 - Present (3 months)

Managed daily operations, including email and phone communications, and provided hybrid customer service and sales support across social media channels. Optimized workflows, maintained detailed records, and supported marketing efforts to align with company objectives.

LI

Remote OPI Spanish Interpreter

LanguageBridge/Multilingual Interpreters

Mar 2025 - May 2025 (2 months)

Provided consecutive interpretation for calls in various sectors including customer service, healthcare, finance, 911, legal, and insurance. Ensured compliance with HIPAA regulations and adhered to ethical guidelines, maintaining transparency and accuracy in communication.

AS

Prosecutor (Sanctions & Ethics Committee)

ACUEM ULA Merida (Scientific Association of Med Students)

Mar 2024 - Jan 2025 (10 months)

Oversaw the organization and its members, conducting legal research on internal rules, national, and international law. Performed fact-checking, drafted legal documents, investigated case facts, and managed cases for the Sanctions & Ethics Committee.

BF

Production Assistant

British Council's Apamate Fest

Oct 2023 - Dec 2023 (2 months)

Coordinated a roster of over 50 artists and managed detailed logistics including transportation, hydration, food, and backstage arrangements. Led a team of 20 volunteers for various tasks such as security, catering, and hosting, maintaining constant communication with the production team.

Education

Degrees, certifications, and relevant coursework

CL

Colegio Salesiano San Luis

High school degree, General Studies

Completed high school education at Colegio Salesiano San Luis.

UA

Universidad de los Andes

Med School (Pre-Clinic), Medicine

Undertook pre-clinical studies in Medicine at the Universidad de los Andes.

Tech stack

Software and tools used professionally

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Ezequiel Balza - Remote Operations Specialist - The Business Toolkit, LLC | Himalayas