Ezequiel Balza
@ezequielbalza
Operations specialist with strong skills in customer service and management.
What I'm looking for
I am an operations specialist with a diverse background in customer service, translation, and project management. Currently, I handle operations for The Business Toolkit, LLC, where I manage customer inquiries, optimize workflows, and support marketing efforts. My experience includes working with various teams to ensure smooth communication and operational efficiency.
Previously, I served as a Spanish interpreter and translator, where I honed my skills in consecutive interpretation and subtitling. My roles have allowed me to develop a keen understanding of customer needs and the importance of clear communication. I am passionate about improving processes and delivering high-quality service to clients.
In addition to my professional experience, I have been actively involved in leadership roles within student organizations, where I coordinated events and managed teams. I am committed to continuous learning and growth, and I thrive in dynamic environments that challenge me to innovate and excel.
Experience
Work history, roles, and key accomplishments
Remote Operations Specialist
The Business Toolkit, LLC
May 2025 - Present (3 months)
Managed daily operations, including email and phone communications, and provided hybrid customer service and sales support across social media channels. Optimized workflows, maintained detailed records, and supported marketing efforts to align with company objectives.
Remote OPI Spanish Interpreter
LanguageBridge/Multilingual Interpreters
Mar 2025 - May 2025 (2 months)
Provided consecutive interpretation for calls in various sectors including customer service, healthcare, finance, 911, legal, and insurance. Ensured compliance with HIPAA regulations and adhered to ethical guidelines, maintaining transparency and accuracy in communication.
Prosecutor (Sanctions & Ethics Committee)
ACUEM ULA Merida (Scientific Association of Med Students)
Mar 2024 - Jan 2025 (10 months)
Oversaw the organization and its members, conducting legal research on internal rules, national, and international law. Performed fact-checking, drafted legal documents, investigated case facts, and managed cases for the Sanctions & Ethics Committee.
Remote Translator
Brayant Traduce
Nov 2018 - Jan 2025 (6 years 2 months)
Created and synchronized subtitles for academic media, including talks, congresses, and documentaries, utilizing technical language and subtitling software like Aegisub. Provided additional services such as audio and video editing, and managed teams for task completion.
Executive Secretary
ACUEM ULA Merida (Scientific Association of Med Students)
Feb 2023 - Mar 2024 (1 year 1 month)
Managed official correspondence, including writing, reception, and organization, and conducted quarterly inventories of association property. Maintained a comprehensive database of all members, their research, clinical cases, and project information.
Production Assistant
British Council's Apamate Fest
Oct 2023 - Dec 2023 (2 months)
Coordinated a roster of over 50 artists and managed detailed logistics including transportation, hydration, food, and backstage arrangements. Led a team of 20 volunteers for various tasks such as security, catering, and hosting, maintaining constant communication with the production team.
Remote Bilingual Customer Service Representative/Consultant
Outsource SA, LLC
Sep 2017 - Apr 2018 (7 months)
Delivered personalized customer service and briefed upper management and clients with data and reports. Managed data entry, compiled performance charts, and assisted in the creation and implementation of new training programs.
Education
Degrees, certifications, and relevant coursework
Colegio Salesiano San Luis
High school degree, General Studies
Completed high school education at Colegio Salesiano San Luis.
Universidad de los Andes
Med School (Pre-Clinic), Medicine
Undertook pre-clinical studies in Medicine at the Universidad de los Andes.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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