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Yenny Fernandez

@yennyfernandez

Translator and editor at Success Communication Service, reviewing English–Spanish legal translations and improving translation workflows.

Venezuela

Message

I review English–Spanish legal translations for fidelity to source texts and compliance with grammatical, syntactic, and terminology standards. I also give translators structured feedback and identify recurring error patterns to help improve the workflow.

As a freelance translator, I translate legal and academic documents between English and Spanish, using Wordfast Anywhere to maintain terminology databases and consistency. I handle sensitive personal and financial information under strict confidentiality protocols.

At DIRECTV, I analyzed claims and service failures to identify root causes and recommend process improvements. I also developed KPI reports as a Customer Service Operator and served as Substitute Area Supervisor, overseeing a team of 10 call center operators and quality protocols.

Experience

Work history, roles, and key accomplishments

Current

Freelance Editor & Reviewer

Current

Success Communication Service

Jun 2023 - Present (3 years 4 months)

Review and edit English–Spanish legal translations to ensure fidelity and compliance with standards. Provide structured feedback to translators and identify recurring error patterns to improve workflow.

Translation Editing Proofreading Linguistic Quality Assurance Legal Translation Feedback Process Improvement

Current

Freelance Translator

Current

Success Communication Service

Nov 2018 - Present (7 years 11 months)

Translate approximately 300 pages per month of legal and academic documents for a translation agency, complying with embassy requirements. Use CAT tools to build terminology databases and handle sensitive information under confidentiality protocols.

Translation Legal Translation Academic Translations CAT Tools Anyword Terminology Management Confidentiality

Booking Analyst

Ávila Group

Mar 2018 - Nov 2018 (8 months)

Designed tailored travel packages for European clients and coordinated end-to-end logistics for approximately 5 trips per week with international providers. Served as primary English-speaking contact for customers and vendors.

Travel Planning Logistics Customer Service Negotiation English Communication

Claims Analyst

DIRECTV

Feb 2015 - Mar 2018 (3 years 1 month)

Analyzed complex customer claims and service failures to identify recurring patterns and root causes. Delivered data-driven recommendations to improve internal processes and service quality.

Claims Analysis Root Cause Analysis Data Analysis Process Improvement Customer Service

Customer Service Operator

DIRECTV

Aug 2013 - Mar 2015 (1 year 7 months)

Resolved technical, billing, and account management requests by phone, meeting quality and efficiency standards. Appointed Substitute Area Supervisor, managing a team of 10 call center operators and developing KPIs and performance reports.

Customer Service Call Center Technical Support Billing Team Management KPI Reporting Performance Analysis