Open to opportunities

Yuliana vargas

@yulianavargas

Message

I’m a bilingual operations coordinator delivering efficient workflows, executive support, and customer care.

Venezuela

Message

What I'm looking for

I’m looking for a bilingual operations or virtual support role where I can optimize workflows, manage executive calendars and documentation, and deliver consistently high customer experience—using my C1 English, cross-functional communication, and rapid tool adoption.

I’m a C1 English-certified bilingual professional with 3+ years of experience providing administrative support, digital content management, and community-facing coordination. I specialize in streamlining workflows, managing documents and databases, and bridging communication gaps through precise translation and cross-cultural communication.

In my recent role as a Customer Support Specialist, I delivered high-tier bilingual support to international clients, managed CRM systems and customer databases, and consistently exceeded KPIs like First Contact Resolution (FCR) and Customer Satisfaction (CSAT). Previously at CLBN Foundation, I optimized administrative workflows, handled executive logistics for leadership events, and supported secure digital archiving and documentation—while also leading media operations, building high-impact PowerPoint assets, and running live-event technical operations under pressure.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Crown Design Builders

Jan 2026 - May 2026 (4 months)

Delivered high-tier bilingual support to international clients, resolving complex inquiries with C1-level English. Managed CRM/customer databases and exceeded FCR and CSAT KPIs while coordinating escalations to streamline technical issue resolution.

Bilingual Customer Support CRM Management CSAT Customer Escalation Cross Functional Communication Problem Solving

Virtual & Administrative Assistant

CLBN Foundation

Jan 2023 - Feb 2026 (3 years 1 month)

Streamlined administrative workflows and organizational structures, increasing overall team operational efficiency. Managed executive logistics for leadership events and handled digital archiving and database/documentation to ensure secure access to sensitive materials.

Digital Archiving Database Management Document Management

Media Operations & Team Coordinator

CLBN Foundation

Oct 2021 - Sep 2022 (11 months)

Led cross-functional media and social media teams by setting schedules, managing project timelines, and maintaining smooth operational workflows. Developed leadership PowerPoint/visual assets and supported live event technical operations, including on-screen content delivery and media projection under pressure.

Social Media Operations Schedule Management Content Projection Support Calendar Management Resource Allocation

Brand Ambassador

Magefesa (Beco Group)

Sep 2020 - Dec 2021 (1 year 3 months)

Drove sales and strengthened brand positioning for a premium product line in high-end retail environments. Delivered client-facing communication, problem-solving, and cross-selling to meet dynamic sales targets.

Sales Enablement Positioning Client Communication Cross Selling Retail Customer Support Problem Solving