EAeyilaere abidde
@eyilaereabidde
Customer service representative passionate about enhancing client experiences.
NigeriaWhat I'm looking for
I thrive on connecting with people, solving problems, and creating seamless experiences. With a strong background in customer service and sales, I have honed my ability to communicate effectively and adapt quickly to improve processes. My experience has equipped me with the skills necessary to deliver top-tier, patient-focused service, ensuring that every interaction is meaningful and impactful.
At Capitol Hill Clinic, I led initiatives that resulted in a 50% improvement in customer satisfaction and retention. By actively managing patient feedback and fostering long-term relationships, I contributed to sustained clinic growth. My previous role at Smart Mark Ltd allowed me to boost customer satisfaction by 40% through personalized product recommendations, driving brand loyalty and repeat purchases. I am excited to bring these skills into a new industry where I can continue to make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Capitol Hill Clinic/ Hospital
Jan 2021 - Present (4 years 5 months)
Led initiatives to resolve customer inquiries and complaints, resulting in a 50% improvement in customer satisfaction and retention. Delivered patient-focused service, fostering trust and loyalty, and actively managed feedback to drive service improvements.
Customer Service/ Sales Associate
Smart Mark Ltd, Levi Strauss & Co.
Jan 2020 - Jan 2021 (1 year)
Provided personalized product recommendations, boosting customer satisfaction by 40%. Engaged customers through tailored selections, leading to increased sales and brand loyalty, while resolving issues to maintain a positive shopping environment.
Customer Service Representative
TY Automobile Ltd
Jan 2017 - Jan 2020 (3 years)
Welcomed and attended to clients, enhancing satisfaction and fostering a positive atmosphere. Managed transactions efficiently and addressed inquiries promptly, contributing to improved client retention.
Education
Degrees, certifications, and relevant coursework
DUDelta State University
Postgraduate Diploma, Business Administration
Completed a Postgraduate Diploma in Business Administration, focusing on advanced business concepts and management strategies to enhance organizational effectiveness.
NUNiger Delta University
Bachelor of Arts, English and Literary Studies
Studied English and Literary Studies, developing strong analytical and communication skills through the exploration of literature and language.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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