Ever Marcelo

Supported Amazon KDP publishing by soliciting reviews, editing manuscripts, researching high-potential topics, and designing A+ content using AI tools to improve book ratings and discoverability.

Managed Amazon Seller Central operations including order processing, customer service, real-time order monitoring, inventory management, and product research to optimize dropshipping performance.

Engaged leads via CRM to sell vehicle purchase deals, negotiated terms, coordinated towing logistics, and guided customers on documentation to ensure smooth transactions.

Performed outbound cold calls to dental practices to introduce marketing services, qualified leads, and scheduled sales consultations to increase appointment conversions.

Handled US healthcare prior authorizations and back-office operations, liaising with insurers and providers to secure approvals while ensuring HIPAA-compliant documentation and timely processing.

Provided customer support for pet insurance underwriting, assisted clients with policy queries and documentation, resolved issues, and maintained compliant records to support underwriting decisions.

Managed 1st and 3rd party collections via inbound and outbound calls, negotiated payment arrangements, and maintained compliant records to recover outstanding debts efficiently.

Handled inbound support for US telco customers covering billing, plan management, feature adjustments, and issue resolution to maintain high customer satisfaction.

Processed US financial documents, performed data entry and validation, conducted quality control reviews, and ensured compliance with financial and data privacy regulations.