Open to opportunities

Ken Lloyd Igot

@kenlloydigot

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BPO professional skilled in customer service and appointment setting.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while offering opportunities for growth and development.

I am a dedicated BPO professional with over two years of experience in Virtual Assistant Services and nine months as an Appointment Setter. My journey in the BPO industry began as a voice healthcare agent, where I honed my skills in customer service and communication. I have a proven track record of effectively handling calls, chats, and emails, ensuring that clients receive the support they need.

My experience includes working with Amazon retail support, where I managed order updates and processed compensations for customers. I am a quick learner, focused on growth, and I am currently working towards starting my own business. I thrive in remote work environments and have a full home office setup, ready to tackle new challenges.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Virtual Assistant Services

Apr 2024 - May 2025 (1 year 1 month)

Reached out to business owners interested in selling their businesses to schedule calls with brokers. Facilitated connections between potential sellers and representatives to streamline the sales process.

Appointment Setting Lead Generation Customer Relationship Management Communication Scheduling

Customer Service Representative

Concentrix

Aug 2021 - Jul 2022 (11 months)

Managed customer inquiries for an Amazon Retail account, handling both voice and non-voice interactions. Processed order updates, compensations, and refunds for missing, damaged, or undelivered packages.

Customer Service Order Management Communication Skills

Customer Service Representative

Conduent

Oct 2019 - Aug 2020 (10 months)

Assisted healthcare providers as a voice healthcare agent, verifying patient benefits and eligibility. Gained foundational experience in the BPO industry by supporting healthcare operations.

Customer Service Communication

Education

Degrees, certifications, and relevant coursework

Manila Adventist College

Bachelor of Science in Radiologic Technology, Radiologic Technology

Completed a Bachelor of Science in Radiologic Technology. This program provided a comprehensive understanding of medical imaging techniques and patient care within a clinical setting.

Lipa Adventist Academy

Secondary Level, General Studies

Completed secondary education, building foundational knowledge across various subjects. Developed critical thinking and communication skills essential for further academic pursuits.

Metro Batangas Adventist Elementary School

Primary Level, General Studies

Completed primary education, focusing on fundamental academic skills. Developed basic literacy and numeracy, preparing for higher levels of education.