Open to opportunities

Eve Milessi

@evemilessi

Digital transformation and change leader driving AI adoption, IT change, project management and service delivery at enterprise scale.

Argentina

Message

What I'm looking for

I am seeking global remote or relocation-friendly roles in Change Management, IT Change, Service Delivery, Program Management, or AI Adoption. Open to full-time, contracts, or project-based engagements. Available worldwide.

I work at the intersection of digital transformation, change management, and service delivery—helping organizations translate complex technology initiatives into measurable adoption and sustainable operational results.

My experience spans enterprise-wide transformation programs across global environments, where I lead Organizational and IT Change Management, Program and Project delivery, and Client & Service Delivery operations. I align business strategy, technology, and people to ensure initiatives don't just launch, but stick.

I specialize in embedding structured governance and ADKAR-based change frameworks while accelerating adoption and reducing resistance. In recent roles, I have led AI enablement and digital adoption initiatives impacting 15,000+ employees, designing change strategies, training programs, and stakeholder alignment models that improved adoption rates by up to 40% and reduced time-to-value by 28%.

Whether acting as a Transformation Consultant, Change Lead, Delivery Manager, or Program Manager, I bring the same commitment: structured execution, executive-level communication, and measurable impact across complex, cross-functional environments.

I thrive where delivery, governance, and innovation intersect—partnering with senior leaders and cross-functional teams to strengthen execution, improve service performance, and drive meaningful transformation at scale.

Open to global remote opportunities and willing to relocate or travel internationally for the right role.

Experience

Work history, roles, and key accomplishments

Current

Gen AI Enablement Strategy Lead

Current

Accenture

Oct 2024 - Present (1 year 4 months)

Spearheaded enterprise-wide Generative AI change strategies impacting 15,000+ employees, increasing adoption 40% and reducing resistance 35% while cutting time-to-value by 28%. Delivered training to 10,000+ employees and advised executive leadership on governance and scalable adoption.

Change Management ADKAR Stakeholder Engagement Governance Program Management

WalkMe Service Delivery Lead

Accenture

Oct 2023 - Oct 2024 (1 year)

Led end-to-end delivery of global digital adoption programs for WalkMe implementations across 10,000+ users, increasing adoption 67% and reducing onboarding time 25% while managing a cross-functional team of 10 and achieving 89% stakeholder satisfaction.

WalkMe Service Delivery Program Management Stakeholder Management Reporting Team Leadership

ITSM Change Manager

Teladoc Health

Jan 2022 - Dec 2022 (11 months)

Led CAB governance for enterprise IT, implementing PIR improvements that increased successful change rates 40% within three months and strengthened cross-functional communication across Engineering, Security, QA, and SecOps.

ITSM CAB Governance ITIL Change Management Agile Risk Management

IT Change Manager

AT&T

Jul 2017 - Jul 2022 (5 years)

Designed and implemented enterprise IT change control to reduce overdue Jira changes, developed KPI dashboards and executive reporting to improve visibility, accountability, and data-driven decision-making across IT and delivery teams.

Change Control Jira KPIs Governance Cross Functional Partnership Continuous Improvement

IT Change Coordinator

IBM

Mar 2011 - Mar 2015 (4 years)

Monitored and resolved IT service initiatives using BMC Remedy, supported RCAs with Problem Management, and led multinational onboarding for new Change Management teams, completing Chile transition within three months.

ITSM Root Cause Analysis Onboarding Service Delivery