I’m looking for a challenge that lets me keep my work-life balance and gives me flexibility to work anywhere in the world during my own hours. I am very effective and can do what’s needed without having to work at a set schedule every day.
Open to opportunities
falemml User
@marcelamontero
I lead global HR and operations transformations through governance, strategy, analytics, and process improvement.
ArgentinaWhat I'm looking for
At Cognizant, I lead PMO governance and execution for a global ServiceNow HRSD transformation, helping build a unified, scalable, AI-ready HR service delivery model. I establish governance frameworks, coordinate releases and go/no-go decisions, manage program risks, and improve KPI reporting across HR, IT, Process Engineering, and vendor teams.
Previously at Accenture, I led transformation programs across Costa Rica and Colombia for 40+ processes and 30+ global clients, delivering automation, dashboards, Lean Six Sigma improvements, and client-ready business cases. I bring 15+ years of experience in organizational transformation, people analytics, risk management, and statistical modeling, and have managed and mentored teams of 15+ resources.
Experience
Work history, roles, and key accomplishments
Current
Leading PMO governance and execution for Cognizant's global ServiceNow HRSD transformation, enabling a unified, scalable, and AI-ready HR service delivery model. Managed program risks, issues, dependencies, and change control, and established governance frameworks and performance tracking.
Led transformation programs across 40+ processes and 30+ global clients.
• Delivered automation and data visualization solutions to drive process efficiency and digital transformation
across Fortune 500 clients
• Led continuous improvement and Lean Six Sigma initiatives, driving cost
optimization
• Managed and mentored a team of 15+ resources
Education
Degrees, certifications, and relevant coursework
Universidad de Costa Rica
Master of Science, Statistics
Master of Science in Statistics from Universidad de Costa Rica.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
ArgentinaAuthorized to work in
Costa RicaSalary expectations
120k-200k USD
Job categories
Skills
Management Consultingstrategic analysisBusiness Process ImprovementOrganizational TransformationDigital TransformationAI Driven Business ModelsProgram ManagementPMO LeadershipGovernanceRisk ManagementChange ManagementServiceNow HRSDData AnalysisKPIsDashboard DesignPeople AnalyticsLean Six SigmaStatistical ModelingProcess EngineeringPerformance ManagementData VisualizationAutomationBalanced ScorecardForecastingOperational RiskServiceNow
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