Eunice Canoy
@eunicecanoy
Dedicated call center professional with exceptional customer service skills.
What I'm looking for
I am a highly skilled and resourceful professional with over two years of experience in the call center industry, specializing in customer service. My journey began with a strong academic foundation, being a valedictorian in primary school and graduating with honors in secondary school. I pursued a Bachelor of Science in Social Work at the University of Mindanao, which has equipped me with excellent communication and interpersonal skills.
Throughout my career, I have excelled in various roles, including as a Customer Associate at Vxi Global Holdings, where I provided exceptional service for the AT&T account. I adeptly handled customer inquiries, resolved technical issues, and facilitated sales. My experience also extends to technical support for Google Thermostats at Alorica, where I honed my problem-solving abilities and learned to manage multiple support requests efficiently. Most recently, I worked as a Customer Service Representative at Full Potential Solutions, focusing on international money transfers and ensuring customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Associate
Vxi Global Holdings, B.V
Jul 2022 - Aug 2024 (2 years 1 month)
Provided exceptional customer service for AT&T account by answering calls, processing orders, and resolving issues. Handled technical concerns and billing inquiries, ensuring customer satisfaction and operational efficiency.
Customer Service Representative
Full Potential Solutions Remitly
Oct 2023 - Dec 2023 (2 months)
Assisted customers with inquiries related to money transfers, ensuring smooth transactions and addressing concerns efficiently. Familiar with Remitly's platform and committed to providing tailored support.
Technical Support
Alorica
Aug 2023 - Sep 2023 (1 month)
Diagnosed and resolved issues related to Google Thermostats and smart home devices. Provided remote support and ensured optimal device performance while managing multiple support requests efficiently.
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Bachelor of Science, Social Work
Took Bachelor of Science in Social Work.
Angas Integrated School
Valedictorian during primary school.
Informatic Computer Institute Inc
Graduated with High Honor during secondary school.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Eunice?
You can contact Eunice and 90k+ other talented remote workers on Himalayas.
Message EuniceFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
