EV
Open to opportunities

Eugene Villaflores

@eugenevillaflores

Customer service representative with strong organizational skills and teamwork.

Philippines

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am an experienced customer service representative with a proven track record in providing exceptional support and solutions to clients. My journey in the customer service industry began in 2014, and since then, I have honed my skills in various roles, including claims support and technical troubleshooting. I thrive in fast-paced environments and take pride in my ability to address customer inquiries effectively.

Throughout my career, I have worked with reputable companies such as Concentrix and AFNI Philippines, where I developed a keen understanding of customer needs and the importance of delivering precise product information. My experience in handling claims and investigating suspicious activities has equipped me with strong analytical skills, enabling me to resolve issues efficiently while adhering to company policies.

I am passionate about fostering positive relationships with customers and colleagues alike. I believe that effective communication and teamwork are essential in achieving organizational goals. I am eager to bring my skills and dedication to a new role where I can continue to grow and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

CO

Customer Service Representative

Concentrix

Oct 2023 - Apr 2024 (6 months)

Addressed customer inquiries and concerns via chat, providing precise product information. Resolved issues related to streaming platforms and guided customers through troubleshooting processes.

II

Claims Support Ambassador

IntouchCX (24-7 Intouch)

Apr 2021 - Jan 2023 (1 year 9 months)

Provided support and accurate resolutions to customers via email, calculating actual cash value for damaged items in claims. Investigated suspicious activities and fraudulent transactions while adhering to company policies and Airbnb's terms and conditions.

CO

Customer Service Representative

Concentrix

Feb 2020 - Mar 2021 (1 year 1 month)

Addressed customer inquiries and concerns, providing precise product information. Resolved issues regarding order status and procedures for customers.

MC

Bartender

Midas Hotel & Casino

Mar 2018 - May 2019 (1 year 2 months)

Performed daily inventory of stocks and tools, and prepared standard mocktails and cocktails. Maintained order and cleanliness of the bar area.

SC

Kitchen Personnel

Superbowl of China

Jun 2017 - Feb 2018 (8 months)

Assisted cooks and other stations in food preparation, maintaining the cleanliness of the work area throughout shifts. Communicated with managers about critical and overstock products and inventories.

DG

Grill Man

Dencio’s Bar & Grill

Nov 2016 - May 2017 (6 months)

Performed opening and closing procedures for the grill station, including receiving raw deliveries and tracking daily inventories. Cooked and grilled meat and fish products, ensuring customer satisfaction with special orders.

SA

Baker/Cashier/Service Crew

San Mig Food Ave.

Mar 2016 - Aug 2016 (5 months)

Responsible for handling the cash register and daily tracking of inventories. Prepared and baked bread according to production control guides, took customer orders, and maintained the cleanliness of the work area.

JC

Dining Crew

Jollibee Foods Corporation

Jan 2014 - Jun 2014 (5 months)

Performed standard opening and closing procedures, took customer orders, and maintained the cleanliness of the dining area. Communicated with the manager in charge about critical and overstock products, providing excellent customer service.

Education

Degrees, certifications, and relevant coursework

Eugene hasn't added their education

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Tech stack

Software and tools used professionally

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Eugene Villaflores - Customer Service Representative - Concentrix | Himalayas