RGRhon Garcia
@rhongarcia
Dedicated customer service professional with 8 years of experience.
PhilippinesWhat I'm looking for
I am a dedicated and results-driven professional with 8 years of experience in customer service, sales, and technical support. My journey has equipped me with strong communication and problem-solving skills, enabling me to handle customer concerns efficiently and professionally. I thrive in fast-paced environments and adapt quickly to new challenges, always aiming to build rapport with clients and collaborate effectively with my team.
Throughout my career, I have worked in various roles, from a Customer Service Representative at FIS to a Technical Service Representative at Capgemini. Each position has honed my ability to address customer inquiries, resolve technical issues, and ensure customer satisfaction. My recent role as a Customer Support Analyst at E Team Inc has allowed me to take on more responsibilities, including handling escalated cases and conducting thorough investigations related to compliance and security.
I am eager to leverage my expertise in a challenging position that allows me to contribute to a dynamic team while continuing to grow and develop my skills. I am committed to delivering exceptional service and fostering positive relationships with clients and colleagues alike.
Experience
Work history, roles, and key accomplishments
Customer Support Analyst
E Team Inc
Nov 2023 - Mar 2025 (1 year 4 months)
Provided assistance to customers with concerns about crypto transactions and account access, eventually progressing to acting as the final point of contact for escalated cases requiring thorough investigations and reviews of policy, compliance, security, and fraud-related issues.
Technical Service Representative
Sutherland
Sep 2023 - Nov 2023 (2 months)
Assisted clients with troubleshooting issues related to their domain or business email, and provided analysis on additional services they may need for their website or email plan.
Technical Service Representative
Capgemini
May 2023 - Sep 2023 (4 months)
Provided assistance with troubleshooting and setup of home security equipment, including CCTV cameras and other security devices.
Customer Service Representative
TDCX
Mar 2022 - Feb 2023 (11 months)
Acted as the first point of contact for guest inquiries regarding listings and addressed concerns related to their reservations.
Customer Service Representative
Sykes Asia Inc.
Oct 2019 - Mar 2022 (2 years 5 months)
Provided comprehensive assistance to B2B clients by addressing billing inquiries, resolving sales-related concerns, and troubleshooting technical issues to ensure smooth service delivery and customer satisfaction.
Sales Representative
24/7.ai
Dec 2017 - Oct 2019 (1 year 10 months)
Assisted customers with processing sales and orders while analyzing their needs to identify opportunities for upselling relevant products and services.
Customer Service Representative
FIS
Dec 2016 - Dec 2017 (1 year)
Handled high-volume inbound calls, addressing customer billing concerns and resolving technical issues with equipment and services in a timely and professional manner.
Education
Degrees, certifications, and relevant coursework
JUJose Rizal University
Bachelor of Science, Business Administration
2014 - 2016
Completed a Bachelor of Science in Business Administration with a major in Management, focusing on developing skills in management principles, business operations, and strategic decision-making.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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