Angelic Hernandez

Managed patient scheduling and appointment coordination for multiple doctors, improving clinic efficiency and responsiveness while delivering empathetic customer service across remote and in-office settings.

Handled customer inquiries, processed orders and transactions, maintained client databases, and gathered feedback to support service improvements and marketing activities.

Conducted outbound sales and retention calls, upsold products, maintained detailed call records and customer databases, and resolved customer complaints to improve retention.

Provided Tier II technical support, troubleshooting macOS, iOS, hardware and network issues, documenting system incidents and recommending solutions to minimize production impact.

Supervised kitchen staff, developed recipes and menus, ensured food quality and safety, and managed kitchen operations to maintain service standards.

Prepared and plated menu items to executive chef standards, maintained kitchen cleanliness and food safety, and supported smooth service operations.

Prepared ingredients and dishes across hot, cold, butchery and pastry sections, maintained hygiene and portion control, and supported consistent quality and cost control.

Operated hot and cold sections, managed mise-en-place and buffet service, prepared a la carte and room service orders, and upheld kitchen hygiene and operational standards.

Activities and societies: Attended Fondant course; participated in hotel familiarization training

Completed a Commercial Cooking and Baking Pastry program focusing on culinary techniques and pastry preparation.

Studied towards a Bachelor of Science in Hotel and Restaurant Management.