Victoria Okpala

I am a customer-focused professional with over 7 years of experience delivering service excellence in fast-paced, high-volume environments.

I consistently achieve first-contact resolution by quickly identifying concerns, navigating multiple systems, and documenting interactions accurately while maintaining empathy and composure under pressure.

My background includes handling inbound calls and digital inquiries, complaint escalation and resolution, cross-department coordination, and training new staff to uphold service standards.

I am seeking a remote, member-centered call centre role where I can contribute strong communication, conflict de-escalation, and CRM skills to improve customer satisfaction and operational efficiency.