Opeyemi Ogundiyi
@opeyemiogundiyi
Customer-focused banking customer service representative delivering compliant, seamless digital support.
CanadaWhat I'm looking for
I’m a customer-focused and detail-oriented banking professional with over 5 years of experience delivering exceptional service in fast-paced environments. I’m skilled in identifying customer needs, initiating referrals, supporting transactions, and guiding customers through digital banking tools—while building strong relationships and maintaining compliance.
I’m known for handling cash responsibly, escalating complex issues to supervisors with follow-through, and keeping CRM documentation accurate. I take pride in risk, compliance, and privacy awareness (including Regulatory & AML Awareness) and in helping teams improve branch performance through customer satisfaction and support that feels seamless and personalized.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
4Point Investment Limited
Feb 2022 - Dec 2025 (3 years 10 months)
Handled daily customer service requests, transactions, and account inquiries with accuracy while maintaining compliance and privacy standards. Educated customers on digital and self-serve banking tools, documented interactions in CRM, and escalated complex issues for resolution.
Customer Support Assistant
IBS Golden Investment Company
May 2019 - Apr 2020 (11 months)
Assisted customers with inquiries, documentation, and service processing while maintaining accurate client records. Coordinated scheduling, supported operational follow-ups, and helped internal teams complete customer applications in a confidential and compliant manner.
Education
Degrees, certifications, and relevant coursework
Ekiti State University
Bachelor of Science, Statistics
Earned a Bachelor of Science in Statistics from Ekiti State University.
Global Institute of Project Management (GIPM)
Certified Facility Manager, Facility Management
Completed a Certified Facility Manager qualification through the Global Institute of Project Management (GIPM).
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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