gianni janji

I am an adaptable, service-focused professional with over six years of experience across banking, quality assurance, and customer relations. I have a proven track record resolving client concerns efficiently while maintaining compliance with regulations and internal protocols.

In my recent role as a Banking Associate and Customer Representative at BMO, I supported clients remotely in a fast-paced environment, handled transactions and product inquiries accurately, and upheld strict financial compliance. Previously, as a Quality Assurance Analyst at Secure Payment Experts, I evaluated customer interactions, delivered actionable feedback, tracked performance metrics, and supported training and continuous improvement efforts.

I began my career in lead generation, consistently surpassing targets and building pipelines that fueled sales growth. I bring strong communication, attention to detail, CRM experience (Salesforce, Zendesk), and proficiency with Microsoft Office and collaboration tools, and I am fluent in English with working French and conversational Arabic.