EBEth Ben
@ethben
Dedicated professional passionate about customer support and data science.
IndiaWhat I'm looking for
I am Dr. Tharani Jaiprakash, a dedicated individual with a sincere passion for enhancing my skills and contributing to organizational success. My journey has been marked by diverse experiences, from customer support roles to data science internships, where I have honed my ability to troubleshoot and provide exceptional service.
Currently, I work at Yottabrain, where I manage customer tickets and assist with technical issues related to Amazon Connect. My previous roles, including a data science internship and teaching English to village children, have equipped me with a unique blend of technical and interpersonal skills. I am committed to continuous learning and am eager to leverage my background in a dynamic environment.
Experience
Work history, roles, and key accomplishments
Customer Support Voice
Yottabrain
Sep 2023 - Present (1 year 9 months)
Responsible for responding to customer tickets from Ryanair agents, handling customer calls, troubleshooting Amazon Connect issues, and testing the Ryanair chatbot.
Data Science Intern
Oasis Infobyte
Apr 2023 - May 2023 (1 month)
Completed tasks related to data sets during the internship, gaining practical experience in data science.
RFVirtual English Teacher
RoundGlass Foundation
Aug 2022 - Nov 2022 (3 months)
Taught English to village kids in Punjab through Zoom classes, enhancing their language skills.
Virtual HR Intern
Skyline Digital Solutions
Jun 2022 - Jul 2022 (1 month)
Posted jobs on various job sites and conducted interviews for potential candidates.
Sales Advisor
Alladin Marketing Pvt Ltd
Mar 2022 - Apr 2022 (1 month)
Made 100-200 daily calls to acquire sign-ups and KYC from interested customers.
Customer Support Engineer
Callifony
Oct 2021 - Jan 2022 (3 months)
Provided customer support and troubleshooting for various issues faced by customers.
Process Associate
Srish Group of Companies
Jul 2021 - Oct 2021 (3 months)
Engaged with potential clients regarding the SEIS Scheme and collected necessary documents for filing.
Champion for Email Process
Myntra
Jun 2021 - Jun 2021 (0 months)
Trained team members, managed email queries, and raised tasks for Myntra customers.
Trainee for Voice Process
CSS Corp
Aug 2020 - Apr 2021 (8 months)
Attended calls from employees of IBM/IBA/Techm as representatives of the Mediassist Corporate Help Desk.
Science Tutor
Indira Tuition Center
Jan 2018 - Mar 2020 (2 years 2 months)
Provided tutoring in science and other subjects to students of various grades.
Outbound Telecaller
GstRoadNews
Jan 2019 - Mar 2019 (2 months)
Made outbound calls to generate ad leads for publication in the newspaper.
Education
Degrees, certifications, and relevant coursework
Northwestern Christian University
Doctor of Theology, Theology
2021 - 2024
Currently pursuing a Doctor of Theology degree.
Callifony Academy
Master of Business Administration, Business Administration
2021 - 2022
Pursuing an Online Distance MBA.
Thinkific
Digital Entrepreneurship Program, Entrepreneurship
2022 - 2022
Completed a Digital Entrepreneurship Program.
Skillfront
Foundation of Business and Entrepreneurship Certification, Entrepreneurship
2020 - 2020
Completed a Foundation of Business and Entrepreneurship certification.
Saylor Academy
Certificate in Professional Etiquette, Professional Development
2019 - 2019
Completed a Certificate in Professional Etiquette.
Digital Marketer
Data Entry Essentials Course, Data Entry
2019 - 2019
Completed a Data Entry Essentials Course.
Ajanta School of Arts
Diploma in Fine Arts, Fine Arts
2016 - 2019
Completed a Diploma in Fine Arts.
Madha Engineering College
Bachelor of Technology, Biotechnology
2005 - 2009
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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