sharon victor

I've resolved complex hardware, software, and network connectivity issues for international clients at Teleperformance Jaipur through email and live chat.

I diagnose system errors, installation glitches, and user-account issues, maintaining a 92% first-contact resolution rate. I translate technical jargon into clear instructions that improve customer satisfaction and reduce handling time.

I collaborate with L2 and L3 engineering teams on unresolved core bugs, providing reproduction steps to support quick patches. My support work has strengthened my incident management, network diagnostics, and troubleshooting skills in a fast-paced environment.

During my software engineering internship at Autocratic Solution, I implemented data structures and algorithms, optimized Java application performance, and worked with multithreading. I'm looking to apply my Java, Python, SQL, and system-diagnostics foundation in an entry-level IT role building scalable software solutions.