At Teleperformance, I handle customer interactions and service requests for the Airbnb support process, resolving issues and managing difficult situations with a focus on first-call resolution.
I use MS Excel and operational tools to track cases, identify recurring issues, and support process efficiency while following compliance guidelines.
At Telecommunications Consultants India Limited, I shadowed a project management team working on infrastructure to expand access to medical care in underserved rural areas of sub-Saharan Africa. I also developed a tele-education concept connecting rural Indian students with urban university faculty, and I'm currently pursuing a Master's in Data Science, Machine Learning and Artificial Intelligence.
