Tharani Jaiprakash
@tharanijaiprakash
I support airline chatbot operations, troubleshoot customer issues, and test digital experiences.
IndiaWhat I'm looking for
At Yottabrain, I support airline and customer-service operations through chatbot testing, Excel tracking, technical documentation, incident management, and Tier 2 escalation triage for clients including Ryanair, SBS, Nova, and 123.
I've authored operational documentation for the Ryanair Chatbot and Aer Lingus, created and resolved Amazon Connect troubleshooting tickets, and worked across projects for Dolmen, SBS, 123, AXA, and Whitbread. My background also includes customer support, sales, digital marketing, HR recruitment, tutoring, data science internship work, and quality control.
I'm a doctorate graduate, founder of Ethben Crypto Projects, digital artist, and ethical hacking enthusiast who continues to build my skills through new technical challenges.
Experience
Work history, roles, and key accomplishments
Remote Sales Rep
8x
Aug 2026 - Present (0 months)
Trained in sales calls with AI and speaking with leads to book meetings. Nominated for Siwaa 2026.
Customer Support Voice
Yottabrain
Sep 2023 - Present (2 years 11 months)
Specialized in chatbot testing and detailed Excel tracking across major manual testing projects for clients like Dolmen, SBS, 123, AXA, and Whitbread. Authored official documentation for the Ryanair Chatbot and Aer Lingus, and handled troubleshooting tickets and Tier 2 escalations.
Founder
Ethben Crypto Projects
Feb 2022 - Present (4 years 6 months)
Founded and managed Ethben Crypto Projects, a venture focused on cryptocurrency and blockchain initiatives.
Data Science Intern
Oasis Infobyte
Apr 2023 - May 2023 (1 month)
Completed tasks related to data sets during the internship.
Virtual HR Intern
Skyline Digital Solutions
Jun 2022 - Jul 2022 (1 month)
Posted jobs on various job sites and interviewed candidates.
Sales Advisor
Alladin Marketing Pvt Ltd
Mar 2022 - Apr 2022 (1 month)
Made 100-200 daily calls and got sign-ups, KYC, and FTD from interested customers.
Customer Support Engineer
Callifony
Oct 2021 - Jan 2022 (3 months)
Provided support for customers and troubleshooting several issues they faced.
Process Associate
Srish Group of Companies
Jul 2021 - Sep 2021 (2 months)
Spoke about the SEIS Scheme of the government to potential clients and got documents for filing the scheme for interested companies.
Champion for email process Myntra
Hexaware
Apr 2021 - May 2021 (1 month)
Trained, sent emails, and raised tasks for Myntra customer's email queries.
Trainee For Voice Process Mediassist
CSS Corp
Aug 2020 - Apr 2021 (8 months)
After training, attended real calls from IBM/IBA/Techm employees as representatives of the Mediassist Corporate Help desk.
Digital Marketer
One Life Health Source
May 2019 - Jul 2019 (2 months)
Sent emails to chiropractors, 100 emails daily, and earned commissions if they signed up for observational clinical research studies.
Online HR Recruiter
HR Desire
May 2019 - Jun 2019 (1 month)
Conducted telephonic interviews of candidates and shortlisted them for interviews, earning commission upon selection.
Outbound Telecaller
GstRoadNews
Jan 2019 - Feb 2019 (1 month)
Made outbound calls to get ad leads for publication in the newspaper for the Sunday edition.
Quality Control Specialist, Data Conversion Specialist
HTC Global Services
Nov 2011 - Jan 2012 (2 months)
Quality checked files and worked as a data conversion specialist.
Education
Degrees, certifications, and relevant coursework
Northwestern Christian University
Doctor of Theology, Theology
2024 -
Pursued a Doctor of Theology degree.
AcademyEurope.eu
Doctor of Theology, Theology
2024 -
Pursued a Doctor of Theology degree.
Global Baptist Bible College
Bachelor of Arts, Biblical Studies
Pursued a Bachelor of Arts in Biblical Studies.
Sobat.org
Master of Science, Business Studies
2020 - 2022
Completed a Master of Science in Business Studies through an online distance MBA program.
Madha Engineering College
Bachelor of Technology, Biotechnology
2005 - 2009
Pursued a Bachelor of Technology in Biotechnology, graduating in 2014.
Ajanta School of Arts
Diploma, Fine Arts
2016 - 2019
Completed a Diploma in Fine Arts.
Sayler University
Master's, Entrepreneurship and Innovation
Pursued a Master's in Entrepreneurship and Innovation (MEI).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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