Open to opportunities

Oluseun Ogundipe

@oluseunogundipe

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Experienced dedicated Customer Experience Specialist enhancing customer satisfaction.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am a dedicated Customer Experience Specialist with a proven track record of enhancing customer satisfaction levels through effective communication, problem-solving, and relationship-building skills. My experience in managing customer inquiries and resolving issues promptly has enabled me to optimize customer experiences that drive business growth.

Currently, I work as a Customer Service Representative at Excellent AB Microfinance, where I manage customer inquiries through various channels and ensure timely responses. I take pride in identifying customer needs and offering appropriate solutions, while also collaborating with cross-functional teams to address customer issues and implement process improvements.

My educational background includes a B.Sc. in Banking & Finance and various certifications in customer care and management. I am passionate about analyzing customer feedback to identify areas for improvement and implementing strategies that enhance customer loyalty and retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Excellent AB Microfinance

Feb 2019 - Present (6 years 4 months)

Managed customer inquiries via various channels (phone, email, chat) ensuring timely and effective responses. Identified customer needs, offered appropriate solutions, and resolved complaints promptly with empathy.

Customer Relationship Management Customer Service CRM Software Data Analysis Microsoft Office Suite Team Collaboration Communication Conflict Resolution Time Management

Customer Care Officer

Sheltrachs Nig. Ltd.

Jul 2017 - Present (7 years 11 months)

Communicated courteously with customers via telephone and email to resolve issues and provide advice. Ensured all customer inquiries and queries were responded to in a timely manner.

Customer Service Communication Problem Solving Customer Support Product Knowledge Email Communication Customer Satisfaction

Customer Care Officer

WEMA Bank Plc.

Dec 2009 - Present (15 years 6 months)

Provided first-line resolution of queries and inquiries to customers, maintaining high customer service standards. Logged customer complaints, identified root causes, and addressed them to prevent recurrence.

Customer Service Product Knowledge Customer Education Service Delivery Customer Relationship Management Problem Solving Communication Banking Operations Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Corporate Finance Institute

Certificate of Higher Education, Finance Modeling

Completed a certificate program in finance modeling. Gained practical skills in financial analysis, valuation, and forecasting techniques essential for corporate finance roles.

Metropolitan School of Business and Management

Certificate of Education, Management

Undertook a certificate program in management. Developed core competencies in leadership, strategic planning, and organizational behavior to enhance business operations.

University of Ado Ekiti

Bachelor of Science, Banking & Finance

Earned a Bachelor of Science degree in Banking & Finance. Acquired comprehensive knowledge in financial markets, banking operations, and economic principles relevant to the financial sector.

University of Ado Ekiti

Diploma of Education, Economics and Statistics

Obtained a Diploma of Education specializing in Economics and Statistics. Developed foundational skills in economic analysis, statistical methods, and data interpretation for various applications.