Esther Nwutube

I am a Customer Support Specialist with three years of experience delivering accurate, timely assistance in banking and service environments. I have handled multi-channel client communication, complaint resolution, and account/transaction support with a focus on empathy and active listening.

At Guaranty Trust Bank I provided multi-channel customer support, managed fraud and identity-theft escalations, and reviewed documentation to clarify policies and charges. At 12 Basket Foods I processed orders, maintained interaction records, and provided feedback that improved service processes.

I am proficient with Microsoft Office, Google Workspace, Microsoft Dynamics 365 (CRM), project management tools (Asana, Notion, Trello) and banking operation systems (Finacle, Postilon). I bring strong documentation, compliance awareness and a customer-centered ethos to roles that require accuracy and timely resolution.