Clever Ephraim

I am a Customer Support Specialist with three years of experience dedicated to providing exceptional support and fostering customer satisfaction. My journey in customer service has equipped me with the skills to address inquiries, resolve issues, and maintain strong relationships with clients. I pride myself on being reliable, focused, and a team player, always striving to contribute positively to a customer-focused environment.

Throughout my career, I have worked with leading organizations such as MTN and Guaranty Trust Bank, where I provided timely and professional assistance to customers via various channels, including phone, email, and live chat. My strong communication and problem-solving abilities have enabled me to effectively process customer requests and complaints, ensuring that all concerns are addressed promptly and professionally.

In addition to my technical support skills, I have a strong background in documentation and follow-up processes, which helps in maintaining accurate records and ensuring customer satisfaction. I am passionate about continuous improvement and look forward to leveraging my expertise to enhance customer experiences in future roles.