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Precious User

@precioususer9

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Customer Support Specialist with 5+ years resolving complex issues and improving customer experience across EMEA.

Nigeria

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What I'm looking for

I’m looking for a customer-facing role where I can resolve complex inquiries, manage escalations in CRM, and improve processes. I want to work in a compliant environment that values customer satisfaction, continuous improvement, and team collaboration.

I’m a Customer Support Specialist with 5+ years of experience delivering exceptional customer service, resolving complex inquiries, and managing customer relationships in high-volume environments. I focus on clear communication, accurate documentation, and consistent customer satisfaction.

At Teleperformance, I provide real-time support across EMEA through calls, emails, and CRM platforms. I manage customer inquiries, complaints, and escalations—maintaining detailed records of customer interactions while investigating issues, including identifying fraud patterns among riders and drivers.

Earlier, as a Client Services Executive at MidenInvestments Limited, I responded to customer questions about products and services, resolved complaints by diagnosing issues and applying solutions, and updated customer records in company systems. I also followed up to improve engagement and retention while strengthening client relationships through effective service delivery.

Before that, I supported customers in banking and insurance settings, including customer onboarding and after-sales service, plus assistance with account-related inquiries and cash operations. I bring a continuous-improvement mindset from analyzing recurring concerns and contributing feedback, supported by training in Customer Success and customer relationship management.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Teleperformance

Nov 2023 - Present (2 years 7 months)

Provided real-time customer support across EMEA via calls, emails, and CRM platforms, managing inquiries, complaints, and escalations to ensure timely resolution. Investigated account issues including identifying fraud patterns and maintained accurate case documentation while supporting onboarding and training.

Customer Support Customer Experience CRM Tools Ticket Management Escalation Handling Case Documentation Fraud Investigation Complaint Resolution Process Improvement Customer Advocacy

Client Services Executive

MidenInvestments Limited

Nov 2020 - Oct 2023 (2 years 11 months)

Responded to customer inquiries about products and services, resolving complaints by diagnosing issues and providing appropriate solutions. Updated customer records in company systems and followed up to improve engagement and retention.

Client Services Customer Relationship Management Complaint Resolution CRM Systems Communication Problem Solving Documentation

Customer Care Officer

Axamansard Insurance Plc

Jan 2018 - Oct 2020 (2 years 9 months)

Managed customer inquiries and provided timely support, maintaining accurate customer records and account information. Supported onboarding and after-sales service to build strong client relationships through professional customer engagement.

Customer Care Customer Onboarding After Sales Support Customer Relationship Management Complaint Handling Communication

Customer Care Support

Zenith Bank Plc

May 2015 - Oct 2017 (2 years 5 months)

Delivered customer service support for account-related inquiries and assisted with cash operations involving local and foreign currency transactions. Supported ATM management to help ensure service efficiency and improved customer experience through quality service delivery.

Customer Service Account Support Cash Operations Communication Customer Experience