Bella Mawele
@bellamawele
Customer Support Specialist delivering fast, empathetic multichannel service and measurable CSAT improvements.
NigeriaWhat I'm looking for
I am a Customer Support Specialist with 3–4 years' experience delivering high-quality support via live chat, email, and ticketing systems. I focus on clear communication, fast response times, and a solution-oriented approach that improves customer satisfaction.
At Guaranty Trust Bank I handled real-time support, managed and prioritized tickets in Zendesk and Intercom, and averaged 95% positive satisfaction responses while reducing response time by 20–30% through workflow improvements.
I am reliable, detail-driven, calm under pressure, and proficient with CRM and helpdesk tools (Zendesk, Intercom, Freshdesk, HubSpot). I bring strong written English, fast learning ability, and a team-oriented, empathetic professional tone.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Guaranty Trust Bank
Jan 2020 - Jan 2024 (4 years)
Provided real-time chat and email support, achieving 95% positive satisfaction and reducing average response time by 20–30% through workflow improvements; resolved technical and non-technical issues and managed ticket queues.
Education
Degrees, certifications, and relevant coursework
Bella hasn't added their education
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Availability
Location
NigeriaAuthorized to work in
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