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Lindalin Muojekwu

@lindalinmuojekwu

Customer Service Officer at Access Bank Plc, improving e-channel adoption by 35% while resolving banking inquiries.

At Access Bank Plc, I handle customer inquiries across savings, current, loans, and e-banking products. I promote digital banking solutions, contributing to a 35% increase in e-channel adoption.

At United Bank for Africa (UBA), I managed customer emails and high-priority cases, maintaining a 95% satisfaction rating. I introduced structured response templates that reduced turnaround time from 24 hours to 8.

As an Administrative Assistant (NYSC) at African Steel Industry, I digitized records and helped introduce an electronic filing system, improving retrieval time and reducing document misplacement.

Earlier, as a Bulk Teller at Guaranty Trust Bank, I processed and balanced bulk deposits while following cash-handling and regulatory requirements.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Access Bank Plc

Jan 2025 - Present (1 year 9 months)

Handle and resolve 120+ customer inquiries weekly across banking products, achieving a 96% first-contact resolution rate. Promote digital banking solutions, driving a 35% increase in e-channel adoption.

Customer Relationship Management Digital Banking E Channel Regulatory Compliance Risk Management CRM Systems Data Management Process Improvement Cross Functional Collaboration Record keeping

Customer Experience Expert

United Bank for Africa (UBA)

Sep 2022 - Dec 2024 (2 years 3 months)

Managed and responded to 200+ customer emails daily, maintaining a 95% satisfaction rating. Optimized email response processes, reducing turnaround time from 24 hours to 8 hours.

Customer Experience Management Email Communication Process Improvement Escalation Management Training Mentorship CRM Systems Data Management

Administrative Assistant (NYSC)

African Steel Industry

May 2023 - May 2024 (1 year)

Digitized and indexed over 300 physical records, reducing document retrieval time by 50%. Monitored office supply inventory, reducing operational expenses by 15%.

Records Management Administrative Support Inventory Management Procurement Reporting HR Coordination Digital Filing Systems

Bulk Teller

Guaranty Trust Bank

Apr 2018 - Jun 2019 (1 year 2 months)

Processed and balanced daily bulk deposits exceeding ₦10M, maintaining a 100% error-free record. Ensured compliance with internal audit standards and CBN guidelines.

Cash Handling Banking Operations Regulatory Compliance Anti Money Laundering Customer Service Fraud Detection Risk Management