Open to opportunities

Esther Ndirangu

@estherndirangu

Message

I streamline executive support, CRM operations, and digital marketing campaigns remotely.

Kenya

Message

What I'm looking for

I'm looking for a remote-ready role where I can support leaders, maintain accurate CRM operations, coordinate projects, and execute digital marketing communications with minimal supervision.

At Lifestyle Management, I redesigned executive scheduling workflows, maintained near-100% Zoho CRM accuracy, and delivered Mailchimp campaigns that grew the prospect pipeline and onboarded new clients.

I've also coordinated online sales, executive communications, reporting, guest operations, and service recovery across Alla International Company, FK Resort and Spa, and Tripple O’s Hotel. I bring 3+ years of remote-ready administrative, marketing, and client-support experience using Zoho CRM, Mailchimp, Canva, Asana, ClickUp, Google Workspace, and Microsoft 365.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Assistant Marketing Coordinator

Current

Lifestyle Management

Jul 2025 - Present (1 year 1 month)

Redesigned the Marketing Executive's calendar and scheduling workflow, eliminating recurring conflicts and reclaiming 5+ hours of productive leadership time per week. Maintained and audited Zoho CRM to near-100% data accuracy, enabling precise audience segmentation and targeted outreach.

Zoho CRM Mailchimp Canva Asana ClickUp Google Workspace Microsoft 365 Calendar Management Email Campaigns A B Testing Content Creation Project Coordination Data Entry Reporting Social Media

Front Desk Receptionist & Online Sales Coordinator

Alla International Company

Sep 2024 - May 2025 (8 months)

Managed multi-channel online sales across Facebook, WhatsApp Business, and Instagram, driving measurable growth in digital order volume and customer engagement. Served as primary gatekeeper for the CEO, screening and triaging all incoming calls, emails, and walk-in enquiries.

Facebook Instagram Sales Customer Engagement Call Screening Email Management Reporting Data Analysis Meeting Coordination

Front Office Coordinator

FK Resort and Spa

Aug 2023 - Aug 2024 (1 year)

Managed the full guest lifecycle from reservation to check-out, consistently achieving positive post-stay feedback and high service quality ratings. Served as single point of contact for all telecommunications and email correspondence, streamlining information flow.

Guest Relations Reservation Management Telecommunications Correspondence Complaint Resolution Service Recovery Maintenance Coordination

Front Desk Receptionist

Tripple O's Hotel

Apr 2022 - Jul 2023 (1 year 3 months)

Processed high volumes of guest arrivals and departures accurately, reducing average check-in time and earning management recognition for service consistency. Verified guest payment details and managed account settlement processes, maintaining a low error rate on financial transactions.

Check Out Payment Processing Record keeping Data Auditing Front Desk Operations