Open to opportunities

Faith Benson

@faithbenson

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Versatile virtual assistant optimizing operations, communication, and digital marketing support.

Kenya

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What I'm looking for

I seek remote or hybrid roles where I can provide administrative and marketing support, streamline workflows, and grow in digital marketing and client-facing responsibilities.

I am a dedicated virtual assistant with hands-on experience supporting busy professionals and growing businesses in administrative, communication, and marketing tasks. I specialize in email and calendar management, project coordination, data entry, CRM updates, and creating marketing materials using Canva and Mailchimp.

My background includes freelance virtual assistance work as well as hospitality and administrative roles that strengthened my client service, time management, and operational organisation skills. I have completed Virtual Assistant Training with ALX Africa and hold certifications in Email Marketing and Google Workspace productivity.

I am committed to improving team efficiency through proactive task management and reliable support, and I am available for remote or hybrid roles focused on digital marketing, business administration, and customer experience.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Self-Employed

Jan 2024 - Present (1 year 10 months)

Provide remote administrative, calendar and email management, and marketing support to CEOs and small businesses, improving team efficiency through streamlined workflows and CRM updates.

Calendar Management Google Workspace CRM Canva Mailchimp Research Project Coordination

Administrative Intern

Giraffe Ark Game Lodge

Jan 2021 - Dec 2022 (1 year 11 months)

Supported front-office operations by managing guest check-ins and reservations, maintaining records and reports, and coordinating housekeeping to improve guest service delivery.

Guest Relations Reporting Data Entry File Organization Customer Service

Catering & Service Intern

Pope Benedict XVI Catholic Hospital

Jan 2020 - Dec 2021 (1 year 11 months)

Assisted kitchen and bakery operations and supported timely meal service for patients and staff while maintaining hygiene and service quality standards.

Food Service Kitchen Support Teamwork Time Management

Hospitality Assistant

Freelance Events

Jan 2019 - Dec 2020 (1 year 11 months)

Delivered customer service and assisted with menu preparation and kitchen workflow during events, maintaining professionalism under high-pressure conditions.

Customer Service Food Preparation event support Training

Education

Degrees, certifications, and relevant coursework

ALX Africa

Certificate, Virtual Assistance

2023 - 2023

Completed Virtual Assistant training with practical skills in administrative and digital support tools.

Nairobi Institute of Business Studies

Diploma, Catering and Accommodation Management

Completed a Diploma in Catering and Accommodation Management covering hospitality operations and food service.

Cooperative University of Kenya

Diploma, Tourism Management

Completed a Diploma in Tourism Management focusing on tourism operations and service delivery.

Online / Professional Certification

Certificates, Professional Certifications

Completed certifications in Email Marketing and Design (Canva & Mailchimp), Google Workspace productivity, and Customer Service and Communication Skills.