Open to opportunities

Mariana Francis

@marianafrancis

I streamline executive administration, client communication, and sales coordination using CRM and digital productivity tools.

Kenya

Message

What I'm looking for

I'm looking for a virtual or administrative support role where I can streamline calendars, inboxes, client communication, research, and projects while helping leaders improve efficiency and client satisfaction.

I've supported operations at Hospital View Hotel by managing staff schedules, appointments, meeting spaces, calls, visitor enquiries, filing, data entry, reports, presentations, and management correspondence.

As a Certified Virtual Assistant through ALX Africa, I help busy executives and business owners streamline inboxes, calendars, research, projects, and client communication. I also bring end-to-end client relationship management and event sales coordination experience, using CRM, Google Workspace, Microsoft Office, Trello, Asana, Notion, Canva, Zoom, and ChatGPT to keep work organised and responsive.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Hospital View Hotel

Jul 2022 - May 2025 (2 years 10 months)

Managed staff schedules and maintained a meticulous calendar system, coordinating appointments and meeting spaces. Served as first point of contact for visitors and clients, providing professional responses to enquiries.

Calendar Management Customer Service Data Entry Report Generation Correspondence

Catering Sales Coordinator

Hospital View Hotel

Apr 2022 - Jun 2022 (2 months)

Managed client relationships end-to-end, from initial enquiry through post-event follow-up to encourage repeat business. Coordinated event logistics by collaborating with culinary teams, event staff, and external vendors.

CRM Event Management Sales Negotiation Data Analysis Customer Relationship Management