Rebecca Wangeci

At Fairmont The Norfolk, I provide high-touch administrative and customer support to more than 50 clients daily, managing schedules, guest processes, and real-time issue resolution with zero errors.

I coordinate business travelers’ meetings, connectivity, VIP schedules, and flight itineraries while maintaining accurate loyalty-program records and following up on customer concerns within a 24-hour service standard.

Previously, I handled correspondence, appointments, concierge requests, payments, nightly reporting, and reconciliation as a Front Office Agent. My itinerary planning and client coordination contributed to a 25% rise in positive customer feedback.

I also bring reservations experience from The Hemingways, where I processed online and phone bookings, documented client requirements, and managed confirmations, amendments, cancellations, and payments. I’m comfortable supporting remote teams across time zones and quickly adapting to new tools and workflows.