Open to opportunities

Esteban serrano

@estebanserrano

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Customer support professional with hospitality experience, CRM skills, and fast, premium guest service.

Mexico

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What I'm looking for

I’m open to full-time remote roles where I can provide customer support, hospitality support, virtual assistance, and administrative coordination—using CRM, strong communication, and quick issue resolution to keep clients and guests satisfied.

I deliver customer-focused support in fast-paced, premium environments, combining guest experience from international hospitality in Europe (Ireland) with strong administrative coordination. I handle inquiries, reservations, and issue resolution via email, chat, and calls, while maintaining premium service standards through cross-cultural communication and calm problem solving.

With experience using CRM systems and managing data, calendars, and inbox workflows, I ensure smooth remote collaboration and reliable follow-through. I’m also comfortable supporting sales processes, client relationships, and digital leads—always aiming to improve satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Sales Executive

Chevy San Carlos

Jan 2024 - Present (2 years 5 months)

Managed customer inquiries and sales processes using CRM systems, negotiating pricing and maintaining client relationships. Kept inventory records and followed up on digital leads to improve customer satisfaction and retention.

CRM Systems Sales Support Lead Management Pricing Negotiation Inventory Management Customer Relationship Management Client Communication Conflict Resolution

Hospitality Guest Support

Various Dining Venues

Delivered high-level guest service in premium international dining environments, managing reservations and guest inquiries. Coordinated front-of-house operations and resolved client issues to maintain service standards.

Guest Service Reservations Management Customer Support Client Servicing Sales Support Time Management

Customer Support & Admin

Banamex and Toluca International Airport

Provided customer assistance in high-demand environments, handling inquiries, scheduling, and coordination accurately. Supported administrative workflows and ensured timely, reliable service for clients and internal teams.

Customer Support Scheduling coordination Administrative Support Data Entry CRM Data Management Problem Solving