Open to opportunities

Monse Torres

@monsetorres

Message

I support international hotel guests and maintain accurate administrative and trade records.

Mexico

Message

What I'm looking for

I'm looking for a customer support, administrative support, or data entry role where I can assist international clients, maintain accurate records, communicate in English and Spanish, and help deliver smooth customer experiences.

I've supported international guests at Dreams Vista Cancún Golf & Spa Resort and Finest Playa Mujeres, delivering personalized service in English and Spanish from check-in through check-out. I handle reservations, billing, payments, transportation, activities, and special requests while resolving concerns and coordinating across departments.

At NAD Global, I processed import and export documentation, verified shipment and customs information, and maintained accurate records in government platforms while ensuring compliance with trade regulations.

Experience

Work history, roles, and key accomplishments

Front Desk Concierge

Dreams Vista Cancún Golf & Spa Resort

May 2025 - May 2026 (1 year)

Delivered personalized customer support to international guests in English and Spanish, managing guest requests from check-in through check-out. Resolved customer concerns quickly while maintaining high satisfaction standards and coordinated with multiple departments to ensure customer requests were fulfilled.

Customer Support Multitasking Problem Solving Reservation Management Payment Processing English Spanish