Looking for a job

Keyla Jaquez Muñoz

@keylajaquezmuoz

Virtual assistant and customer service professional who coordinated agendas, guest requests, and digital content across hospitality and private-client roles.

Mexico

Message

What I'm looking for

I'm looking for a remote virtual assistant role where I can support clients, coordinate tasks, manage information, and provide reliable customer service in English and Spanish.

In my Digital Communication and Content Management role, I planned content and editorial calendars, followed up on digital deliverables, and organized information to communicate priorities clearly.

As a virtual and in-person personal assistant for a private client, I managed agendas, appointments, reminders, and daily tasks. I also handled calls and messages, coordinated with contacts, and followed up discreetly on sensitive information.

At ALOFT, I handled front desk and call center service, responded to guest requests, and followed up on issues. I used OPERA, Cloudbeds, Island, and Vision for reservations, payments, reports, and customer information.

Experience

Work history, roles, and key accomplishments

Digital Communication and Content Management

Unknown

May 2026 - Aug 2026 (3 months)

Planned content, editorial calendars and follow-up of digital deliverables. Wrote clear messages and organized information to communicate priorities and objectives.

Content Planning Editorial Calendar Digital Communication Organization

Virtual and In-Person Personal Assistant for Private Client

Private Client

Jan 2026 - Jul 2026 (6 months)

Managed agenda, appointments, reminders, routines and daily pending tasks both virtually and in person. Handled calls, messages, coordination with team members, external contacts and personal/work priorities.

Agenda Management Call Handling Administrative Support Discrétion Organization

Front Desk Reception and Call Center

ALOFT

Sep 2025 - Jan 2026 (4 months)

Handled front desk and call center service under Marriott standards, answering guest requests and following up promptly. Used OPERA, Cloudbeds, Island and Vision for reservations, payments, reports and customer information.

Opera Cloudbeds Island Vision Customer Service Call Handling Reservations Payments Reporting

Operations Management and Guest Support

XAMBE Hotel

May 2025 - Sep 2025 (4 months)

Coordinated maintenance, cleaning, security, guest/resident service and phone communication for operational needs. Acted as liaison between administration, operations and clients to solve requests, follow up on issues and keep information organized.

Operations Management Guest Support Coordination Problem Solving Communication Skills

Operations Management

Ganesh Lounge

Jan 2025 - May 2025 (4 months)

Managed staff, training, financial control and operational improvements. Supported training, internal communication and follow-up of team performance.

Staff Management Training Financial Control operational improvements Team Performance

Receptionist

Espíritu Wellness

Sep 2024 - Jan 2025 (4 months)

Provided personalized and warm service to national and international guests. Optimized reservations, check-ins, check-outs and administrative support.

Customer Service Reservations Check in Check Out Administrative Support