Brenda Moreno
@brendamoreno1
Bilingual customer service and onboarding specialist who turns complex support into measurable sales and retention results.
MexicoWhat I'm looking for
I’m a bilingual phone and chat customer service professional with 11 years of experience delivering results-focused support for sales work, customer service, and individual objectives. I’ve handled everything from reservations, remittances, and complaints to tech support, troubleshooting, billing, and account management—always with strong metrics, teamwork, and follow-up.
I also bring onboarding depth: I’ve served as a dedicated onboarding agent for 60 days, managed CRM content, led welcome and follow-up calls, and coordinated manager and sales training sessions with QA reviews to track system performance and client proficiency. As a team lead, I analyze and report comprehensive team performance metrics and continue building cleaner lead routing, validation, and progress records in Excel.
Experience
Work history, roles, and key accomplishments
Provided advanced onboarding and premium support to clients, resolving support tickets efficiently and guiding clients through their onboarding journey. Assisted with API key setup, integrations, troubleshooting, and supported reporting needs with accurate data tracking.
Onboarding Agent (CRM)
Dealership Performance 360
Feb 2024 - Nov 2025 (1 year 9 months)
Served as a dedicated onboarding agent for 60 days, conducting welcome calls and follow-up calls with dealers. Built and managed CRM content, scheduled training sessions, performed lead routing/validation, and maintained onboarding progress records in Excel.
Provided customer service and chat/tech support with account management, complaint handling, and troubleshooting. Conducted training sessions and supported top-performance metrics with strong communication and customer follow-ups.
Customer Support (Retention)
Tech Mahindra (Verizon)
Mar 2022 - Jun 2022 (3 months)
Worked in retention and customer service, providing tech support and troubleshooting for customer issues. Supported sales and billing inquiries while maintaining account management and service continuity.
Bilingual Chat & Phone Agent
Konexo Tres Marías (Fiesta Rewards)
May 2019 - Feb 2022 (2 years 9 months)
Delivered bilingual chat and phone support, including online tech support and hotel reservations for Fiesta Americana properties in Mexico. Managed platform operations, handled customer complaints, and supported QA-related processes.
Bilingual Phone Agent
TransFast Remittance
Apr 2018 - Feb 2019 (10 months)
Provided bilingual customer service for electronic remittances, including monitoring and follow-up. Managed customer complaints and supported team operations by creating schedules and reporting results to management.
Bilingual Phone Agent
Konexo (Kivac)
Jul 2017 - Apr 2018 (9 months)
Handled bilingual inbound phone reservations across Mexico and provided sales and customer service support. Focused on customer satisfaction while driving booking-related outcomes.
Education
Degrees, certifications, and relevant coursework
Centro de Estudios Superiores en Ciencias Jurídicas y Criminológicas
Legal and Criminological Sciences
2019 - 2020
Studied at Centro de Estudios Superiores en Ciencias Jurídicas y Criminológicas from 2019 to 2020.
Pascual Ortiz Rubio #2
2013 - 2017
Completed high school studies at Pascual Ortiz Rubio #2 from 2013 to 2017.
José Rubén Romero #99
2010 - 2013
Completed middle school studies at José Rubén Romero #99 from 2010 to 2013.
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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