Open to opportunities

william bour

@williambour1

Message

Customer-focused support professional driving post-sales success and retention.

Mexico

Message

What I'm looking for

I seek remote roles in customer success or support at startups or tech companies valuing clear communication, autonomy, and measurable results.

I am a customer-focused support professional with broad experience in account management, post-sales support, and operations across travel and retail environments. I consistently deliver timely, empathetic service via email, chat, and voice, supporting English and Spanish-speaking customers and collaborating across distributed teams.

I have driven measurable results including a 95%+ customer satisfaction rating on high-capacity operations, a 75% improvement in service efficiency through team training and supervision, and a 60% revenue increase by coordinating sales and logistics for premium offerings. I am comfortable using CRM systems, collaboration tools, and office productivity suites to log interactions, process orders, and improve workflows.

I seek remote roles where I can apply my conflict-resolution skills, independent work ethic, and continuous-improvement mindset to support startups or tech companies that value clear communication and results-driven collaboration.

Experience

Work history, roles, and key accomplishments

Current

Account Executive

Current

Hanna Andersson

Jan 2025 - Present (1 year 5 months)

Manage daily customer accounts, process and track orders end-to-end, and provide post-sales support to resolve issues and maintain satisfaction; contributed to process improvements to enhance efficiency.

& Customer Success Order Processing Post Sales Cross Functional Collaboration Process Improvement

Current

Customer Service Executive Assistant

Current

Mexico Travel Solutions

Jan 2024 - Present (2 years 5 months)

Provided multilingual customer service (EN/ES/FR) via email, chat and calls, handled ticketing and refunds, logged interactions in CRM, and coordinated with teams using Slack/Zoom/Teams to resolve issues autonomously.

Customer Support Ticketing Multilingual Support Slack Zoom Microsoft Teams Remote Collaboration

Operations & Hospitality Manager

Luxury Catamaran Tours / IMGO Distributors

Jan 2021 - Dec 2024 (3 years 11 months)

Managed daily operations of a 180-guest catamaran, supervised and trained a 6-person team, and led sales and logistics initiatives that increased revenue 60% and improved service efficiency 75%.

Operations Management Team Supervision Hospitality Logistics Customer Satisfaction Training

Passenger Service Agent

Southwest Airlines

Jan 2018 - Dec 2021 (3 years 11 months)

Delivered passenger-facing services at ticket counters and boarding gates, provided bilingual check-in and boarding assistance, and supported ground operations including baggage handling and safety compliance.

Customer Service Ground Operations Safety Compliance