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Dilery Yañez Mariscal

@dileryyaezmariscal

I am a bilingual customer experience specialist with 7+ years in hospitality and sales seeking remote roles.

Mexico
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What I'm looking for

I want a remote, customer-facing role in SaaS sales or real estate support where I can use my bilingual skills, CRM experience, and fast-learning, customer-centric approach to drive results and grow professionally.

I am a multilingual customer experience specialist with over seven years of experience in high-end hospitality, sales, and client relations, where I developed sales and PR strategies, increased brand visibility, and managed international clients with professionalism. I have led teams as a VIP hostess supervisor, improved client service protocols, and coordinated complex logistics across departments.

I am seeking to transition into remote SaaS sales or real estate support roles where I can apply my fast learning, bilingual communication, and remote collaboration skills. I bring conflict resolution, CRM experience, and a customer-first mindset to deliver measurable results in customer success and inside sales roles.

Experience

Work history, roles, and key accomplishments

SE

VIP Hostess Supervisor

Saikuk Events

Jan 2020 - Jan 2021 (1 year)

Led a team of hostesses during high-end events, delivered high-touch service to VIP guests and improved client service protocols and workflows.

HF

Receptionist

Hotel Fairfield / Hotel Riu Santa Fe

Jan 2018 - Jan 2019 (1 year)

Managed front desk operations including check-in/out and bookings, providing bilingual guest service and handling inquiries to maintain satisfaction.

Education

Degrees, certifications, and relevant coursework

University of Guadalajara logoUG

University of Guadalajara

Bachelor's Degree, International Relations

2017 - 2021

Bachelor's degree in International Relations from the University of Guadalajara, completed 2017–2021.

Tech stack

Software and tools used professionally

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Dilery Yañez Mariscal - Sales & PR Agent - Ibiza Sea Party | Himalayas