Dilery Yañez Mariscal
@dileryyaezmariscal
I am a bilingual customer experience specialist with 7+ years in hospitality and sales seeking remote roles.
MexicoWhat I'm looking for
I am a multilingual customer experience specialist with over seven years of experience in high-end hospitality, sales, and client relations, where I developed sales and PR strategies, increased brand visibility, and managed international clients with professionalism. I have led teams as a VIP hostess supervisor, improved client service protocols, and coordinated complex logistics across departments.
I am seeking to transition into remote SaaS sales or real estate support roles where I can apply my fast learning, bilingual communication, and remote collaboration skills. I bring conflict resolution, CRM experience, and a customer-first mindset to deliver measurable results in customer success and inside sales roles.
Experience
Work history, roles, and key accomplishments
Sales & PR Agent
Ibiza Sea Party
Jan 2023 - Jan 2024 (1 year)
Developed sales and PR strategies for a luxury event brand, increasing brand visibility through targeted outbound communications and managing international client logistics.
Reservations Agent
Villa Group Resorts
Jan 2022 - Jan 2023 (1 year)
Managed bookings and client communication for resort operations, coordinating cross-departmental tasks and resolving post-booking issues professionally.
Customer Service Agent
Teleperformance
Jan 2021 - Jan 2022 (1 year)
Provided customer service for Kohl's social commerce project, managed inquiries via communication tools and resolved issues to maintain customer satisfaction.
VIP Hostess Supervisor
Saikuk Events
Jan 2020 - Jan 2021 (1 year)
Led a team of hostesses during high-end events, delivered high-touch service to VIP guests and improved client service protocols and workflows.
Receptionist
Hotel Fairfield / Hotel Riu Santa Fe
Jan 2018 - Jan 2019 (1 year)
Managed front desk operations including check-in/out and bookings, providing bilingual guest service and handling inquiries to maintain satisfaction.
Hostess & Animator
Vagalume / Tantra / Riu / Vidanta
Jan 2015 - Jan 2017 (2 years)
Engaged guests in recreational activities and enhanced client experience through hospitality services across multiple venues.
Concierge
Nômade & Be Tulum
Jan 2020 - Present (5 years 8 months)
Curated guest experiences at luxury resorts by coordinating services and providing personalized recommendations to enhance stays.
Education
Degrees, certifications, and relevant coursework
UGUniversity of Guadalajara
Bachelor's Degree, International Relations
2017 - 2021
Bachelor's degree in International Relations from the University of Guadalajara, completed 2017–2021.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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