Looking for a job

Lizeth Velasquez

@lizethvelasquez

Bilingual professional with experience in administrative support, recruitment, and customer service. Organized, adaptable, and eager to learn.

Mexico

Message

What I'm looking for

I am looking for a remote position in administrative support, virtual assistance, or operations support. I enjoy organizing information, managing documentation, coordinating tasks, and working with digital tools. I am eager to learn, develop new skills, and contribute to an international team using my English and Spanish communication skills.

I have a background in Tourism Administration and experience across customer service, recruitment assistance, hospitality, and administrative support. Throughout my career, I have developed strong communication, organization, problem-solving, and multitasking skills while working in bilingual environments.

In my previous roles, I have assisted customers, handled inquiries, maintained records, updated information in digital systems, supported recruitment processes, coordinated tasks, and helped with daily administrative operations. I have also gained experience working with international customers and using digital tools to manage information and complete daily responsibilities.

I am fluent in Spanish and have an advanced level of spoken English, which allows me to communicate confidently in bilingual and international work environments.

I am particularly interested in developing my career in remote administrative support, virtual assistance, recruitment coordination, and operations support. I enjoy organizing information, working with digital tools, supporting teams, and learning new processes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Iterum Connections | BPO | Contact center | Outsourcing

Jun 2026 - Present (5 months)

* Assist customers with order-related inquiries and issues in a bilingual, remote work environment.
* Research customer concerns using internal systems and knowledge resources to provide accurate information and appropriate resolutions.
* Document interactions and follow established procedures to support efficient issue resolution.
* Maintain service quality and performance standards in a metrics-

Customer service representative

Alorica

Aug 2025 - Jan 2026 (5 months)

* Provided customer support in English for a U.S.-based telecommunications company.
* Resolved customer inquiries regarding services, billing, and account-related concerns.
* Recorded and tracked customer requests using internal systems.
* Followed established procedures and quality standards to ensure accurate and professional service.

Recruitment intern

Sluten Enterprises México

Jun 2025 - Aug 2025 (2 months)

* Contacted candidates to communicate employment opportunities and support the recruitment process.
* Updated and maintained candidate records and documentation using Monday.com.
* Assisted with recruitment coordination and administrative follow-up.
* Supported day-to-day recruitment operations and candidate communication.

General assistant

Social Events Lux

May 2023 - Aug 2023 (3 months)

* Supported event logistics, on-site organization, and customer service activities.
* Organized inventory and maintained an orderly work environment.
* Assisted with daily operational tasks to support event execution.

Receptionist

Hostal Chocolate

Jan 2020 - Feb 2021 (1 year 1 month)

* Managed guest check-in and check-out procedures.
* Handled reservations, payments, and administrative system updates.
* Provided personalized guest assistance and responded to inquiries.
* Supported front-desk operations and daily administrative activities.