Open to opportunities

grace agg

@graceagg

Message

I resolve customer issues and streamline operations in high-volume hospitality and service environments.

Mexico

Message

What I'm looking for

I'm seeking a remote customer support role where I can resolve customer issues, meet performance metrics, and contribute to customer satisfaction and operational efficiency.

I've managed daily operations, customer service, vendor coordination, bookings, and event communication at Mulix Restaurant, where I resolved customer issues and maintained organization in a fast-paced environment.

At Unico 2087 Hotel Riviera Maya, I supervised a team of seven and managed room-service orders for more than 200 guests while maintaining accuracy, speed, and positive guest experiences. I also coordinated across multiple departments under time pressure.

My background includes customer support at Sitel, banquet management at Fiesta Inn, and hands-on use of CRM and POS systems. I'm seeking a remote customer support role where I can contribute to customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Sitel

Apr 2018 - Aug 2018 (4 months)

Handled inbound customer calls, resolving inquiries and complaints. Used CRM systems to document interactions and track cases, consistently meeting KPIs including response time and customer satisfaction.

CRM Systems Customer Support Call Handling KPI Management