Open to opportunities

Luis Mejia

@luismejia1

I’m a bilingual customer support and operations professional who delivers accurate onboarding, data, and responsive service remotely.

Mexico

Message

What I'm looking for

I’m looking for a remote role where I can own customer communications, handle onboarding step-by-step, and keep data accurate—working independently with clear SOPs and cross-team handoffs across U.S. time zones.

I’m a reliable, organized remote worker who stays responsive across U.S. time zones, with experience across phone, email, live chat, and video. I’ve supported customers and clients by answering questions, handling requests, and following set procedures with consistent follow-through.

In customer onboarding and support roles, I’ve led customers through standard account setup steps over video and chat, handled feature training, and supported handoffs to the right team when issues required escalation. I also keep data accurate by entering and updating information in online tools, building routine reporting, and producing KPI reports using Google Sheets and Looker Studio.

My background also includes front desk and hospitality work, where I managed guest check-in/check-out, reservations, and OTA management, and used Opera PMS to keep records accurate. I bring that same calm, service-first approach to operations and office support—plus strong familiarity with CRM and workflow tools like Zoho CRM, Pipedrive, GoHighLevel, Asana, Airtable, and Make.com/n8n.

Experience

Work history, roles, and key accomplishments

Current

Freelance Support and Office Assistant

Current

Self Employed

Sep 2025 - Present (9 months)

Handled day-to-day customer messages and requests for small business clients, ensuring timely and accurate follow-through. Updated client information in online tools and made simple website edits as instructed.

Customer Support Data Entry Basic Web Page Editing SOP Follow Through Independent work CRM Online Tool Usage

Operations and Office Support Assistant

Whole Customer Media

Dec 2020 - Aug 2025 (4 years 8 months)

Entered and updated information in spreadsheets and online systems, maintaining organized, accurate records. Prepared routine reports and completed daily operational tasks according to set procedures.

Data Entry Spreadsheet Management Record keeping Process Adherence Operations & Support

Customer Support Representative

Stafi

Nov 2024 - Jun 2025 (7 months)

Provided customer support via phone, live chat, and email by following established procedures and guides. Resolved common issues and logged requests to keep records up to date.

Phone Support Live Chat Support Email Support Case Request Logging Troubleshooting

Customer Onboarding Agent

HyperGuest

Apr 2024 - Jun 2024 (2 months)

Walked customers through standard account setup steps over video and chat, answering questions in real time. Escalated issues to the appropriate team when needed and supported a smooth onboarding process.

Customer Onboarding Chat Support Account Setup Assistance Troubleshooting Customer Escalation

Front Desk Officer

Lennox Hotels

Oct 2018 - Dec 2020 (2 years 2 months)

Managed guest check-ins and check-outs and processed payments according to hotel procedures. Handled reservations across phone, email, and online booking platforms, coordinated services with other departments, and ran daily reports for reservation accuracy.

Guest Check In Check Out Reservation Management OTA Management Opera PMS Payment Processing Guest Service Guest Check in Check out