jordan soriano

I am a customer support specialist with extensive experience supporting international and enterprise-level accounts, focused on billing, account reconciliation, and escalations. I thrive in remote environments and prioritize accurate, timely resolutions to complex customer issues.

At Onyx CenterSource I managed key accounts including Marriott, Choice International, and Accor, handling 50+ cases per day in Salesforce and resolving commission and billing disputes for wholesale partners like AMEX. My work emphasized clear communication with international stakeholders in English and precise case documentation.

Previously, I supported the US market for Verizon at Alorica, handling inbound calls, billing inquiries, and identifying sales opportunities while meeting quality and compliance KPIs. Earlier roles in London honed my management, customer experience, and public relations skills in high-end hospitality settings.

I hold a Bachelor's degree in Business Administration with a specialization in Tourism Enterprises and run bilingual content projects that demonstrate my content creation and social media engagement abilities. I bring cross-cultural communication, strong problem-solving, and a customer-first ethos to every role.