Esteban Muñoz Arango

Supervised surgical pre-authorization specialists by developing standardized workflows, insurance verification processes, and documentation guides to improve compliance and approval readiness for U.S. healthcare organizations. Used Epic audit trails and Excel tracking logs to monitor documentation accuracy, address quality findings, and support corrective/preventive actions.

Provided architectural drafting and technical documentation for residential, commercial, and urban projects using AutoCAD and SketchUp. Produced construction drawings, floor plans, interior layouts, and supporting documentation aligned with client specifications and building-code requirements.

Led end-to-end pre-authorization workflows for 16 hospitals across specialties by ensuring strict compliance and documentation review. Processed 700+ monthly cases with 98% accuracy, collaborating with physicians and payers to expedite approvals and generate surgical cost estimates.

Provided bilingual administrative and client support while managing 50+ daily cases involving record updates, service access, escalations, and regulated-environment documentation. Resolved complex issues using standardized workflows and maintained accurate records while providing step-by-step digital platform support.

Performed quality assurance reviews and case sampling to verify documentation accuracy and compliance with established policies and workflows. Monitored quality metrics, documented audit findings in tracking logs and Excel reports, and coached teams to improve adherence and turnaround times.

Provided bilingual inbound customer service by resolving subscriber delivery issues, digital access problems, and account inquiries with timely, accurate outcomes. Maintained high customer satisfaction through consistent issue handling and efficient case resolution.

Earned a Bachelor's degree in Architecture at the Pontifical Bolivarian University in Medellín, Colombia from 2013 to 2019.

Completed high school education at Luis Amigó School in La Estrella, Colombia from 2007 to 2012.