Open to opportunities

Gabriela Vera

@gabrielavera

Bilingual healthcare revenue cycle professional specializing in medical billing, insurance verification, and claim accuracy.

Colombia

Message

What I'm looking for

I’m looking for a billing/RCM role where I can support providers and families with accurate claims, strong HIPAA compliance, and efficient workflows—using data reporting to improve denials and reimbursement while leveraging my bilingual communication.

I’m a bilingual healthcare professional with over three years of experience supporting patients and providers across different areas of the healthcare industry. Throughout my career, I’ve built hands-on expertise in patient support, appointment coordination, insurance verification, claims management, medical billing, and accounts receivable follow-up—translating administrative details into efficient workflows that support better outcomes.

In my current billing-focused roles, I partner with providers to review and validate session documentation before claim submission, helping ensure accuracy in service dates, schedules, place of service, treatment goals, and clinical records. I also use tools like CentralReach, Epic, eClinicalWorks (eCW), and reporting in Excel to track performance and identify improvements, while maintaining compliance with HIPAA regulations. Beyond billing, I support clear communication as a Spanish-English interpreter and contribute to onboarding by building training materials and process documentation.

Experience

Work history, roles, and key accomplishments

Current

Billing Coordinator

Current

Hearthlinks ABA

Oct 2025 - Present (9 months)

Supports the healthcare revenue cycle by reviewing and validating session documentation prior to claim submission to maintain compliance and support timely reimbursement. Coordinates workflows using CentralReach, JiveTel, and SlickText, prepares weekly Excel billing reports, and provides Spanish-English interpreting during sessions.

Revenue Cycle Management (RCM)Medical Billing HIPAA compliance Insurance Verification Central Reach JiveTel Excel Microsoft Teams Google Docs

Ensemble RCM Specialist

HealthPrime

May 2025 - Mar 2026 (10 months)

Managed end-to-end revenue cycle management and medical billing, including eligibility verification, claims submission, payment posting, accounts receivable follow-up, and denial management. Ensured HIPAA and payer requirements were met, and prepared billing performance reports in Excel using accurate patient records in Epic.

Revenue Cycle Management (RCM)Medical Billing Eligibility Verification Payment Posting Denial Management HIPAA compliance Medical Billing Compliance Excel reporting Epic EHR Documentation Review

Tier 2 Support Specialist

Chime

Aug 2024 - May 2025 (9 months)

Provided Tier 2 support for complex banking-related member requests, including account verification, profile updates, and case resolution. Handled sensitive personal and financial information while following security protocols and data privacy standards in a fast-paced environment.

Tier 2 Customer Support Verification Identity Verification Case Management Written Communication

Bilingual Appointment Setter

Talkiatry

Feb 2023 - Mar 2024 (1 year 1 month)

Acted as the primary point of contact for patients seeking mental health services, handling patient intake, appointment scheduling, and follow-ups with providers. Managed communications via Genesys, scheduled appointments using Zocdoc, maintained information in eClinicalWorks, and supported onboarding while complying with HIPAA requirements.

Appointment Scheduling Patient Intake HIPAA compliance Genesys Zocdoc EClinicalWorks (ECW)Patient Communication Onboarding & Support