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Diego Taborda

@diegotaborda

Message

I resolve healthcare claim denials and improve reimbursement accuracy using Epic EMR.

Colombia

Message

What I'm looking for

I'm looking to apply my healthcare claims, denial-resolution, and customer-support experience in a role where I can improve reimbursement outcomes, solve complex cases, support team performance, and continue developing my interpersonal and problem-solving skills.

At HealthPrime, I manage Medicare, Medicaid, and commercial insurance claim denials for a Virginia hospital, resolving 40–60 cases daily through Epic EMR and payer portals. I analyze claims, medical records, eligibility, benefits, and payer policies, submit corrections and appeals, and maintain 98%+ accuracy while exceeding monthly productivity targets.

Previously at TaskUs, I supported U.S. financial-services customers and coached new hires through onboarding and nesting. I'm pursuing a Bachelor's Degree in Psychology while bringing bilingual communication, analytical problem-solving, and advanced Excel skills to revenue cycle operations.

Experience

Work history, roles, and key accomplishments

Revenue Cycle Management Specialist

HealthPrime

Apr 2025 - Jul 2026 (1 year 3 months)

Managed and resolved insurance claim denials for a hospital in Virginia using Epic EMR and payer portals. Analyzed claims, medical records, and insurance policies to determine coverage and ensure accurate reimbursement.

Epic EMR Insurance Verification Denial Management Medicare Medicaid Commercial Plans Microsoft Office Insurance Portals