Cristian Jimenez

Managed an average of 55 daily patient prior authorization requests across multiple hospital departments while maintaining a 100% quality score in compliance with HIPAA regulations using Epic. Prevented delays in patient care by resolving prior authorization discrepancies through proactive coordination with insurance providers and healthcare stakeholders.

Delivered multilingual customer support for travel reservations using GDS platforms, resolving booking, payment, and technical issues in a fast-paced, multi-channel environment. Consistently exceeded quality targets while resolving technical and administrative inquiries with an average handling time of 8 minutes.

Consolidated and presented management reports and KPI data across nine subsidiaries in South and Central America, supporting the Internal Control over Financial Reporting (SCIFR) compliance program. Monitored project progress by tracking compliance activities and milestones, and prepared executive reports for informed decision-making.

Supported the rollout of 40 public Wi-Fi zones across Risaralda in partnership with Colombia's Ministry of Telecommunications by consolidating field data, preparing progress reports, and monitoring project timelines. Provided Level 1 technical, administrative, and financial support to corporate clients in Colombia and Peru.

Facilitated interactive Industrial Engineering workshops using a gamified learning methodology, training over 100 undergraduate students.

Pursued a degree in Industrial Engineering, gaining skills in project management, data analysis, and operational efficiency.